Problem Statement: Phase II of the WCC training process currently takes too much time to complete due tot he inconsistent use of benchmarks, resulting in performance problems being unidentified and the performance improvement plans not being put into place in a beneficial time frame. Our goal is to improve Phase II (call-taking training on the floor) of the WCC process by re-evaluating the benchmarks for call-taking.
Results: Summer 2014 Training Group - 3 out of 4 trainees were successful in Phase II training. Winter 2015 Training Group - 2 out of 4 trainees were successful in Phase II training.
The Waukesha County Continuous Improvement Program is broad in nature and encompasses many types of improvements throughout the county. Our LEAN training offers tools for all continuous improvement efforts. LEAN Government is a term that is recognized throughout the country, and therefore is often associated with improvement projects.