Waukesha County

Due to COVID-19, Waukesha County's in-person services may be limited or altered. Click here for hours and updates

Emergency Preparedness COVID-19 Response

The Department of Emergency Preparedness staff have been working hard to support our community during the coronavirus (COVID-19) public health emergency. We will continue to implement best practices to provide timely information and support so emergency personnel and healthcare professionals can provide the highest level of response possible.

What we are doing:

Dial 9-1-1 for Emergencies and 2-1-1 for Questions about COVID-19

What We Do

The Department of Emergency Preparedness is comprised of three divisions: the Communication Center (the countywide 9-1-1 PSAP and dispatch center), Emergency Management and Radio Services.

Mission Statement: It is the mission of the Department of Emergency Preparedness to ensure that county and local governments have emergency response plans in place with information sharing capabilities to quickly respond to all types of disasters, personal safety and security situations. The essence of the mission is to provide state of the art telecommunications and information technologies, so emergency personnel can provide the highest level of response possible.

Department Objectives:

  • Provide Comprehensive Customer Service
  • Innovate and Seek Continuous Quality Improvement
  • Manage Resources with Fiscal Prudence
  • Retain and Develop a High Quality Workforce