Human Resources - New Employee and Benefit Orientation Process Improvement
Problem Statement: New employees attend two types of orientation involving Human Resources: Benefits Orientation provides employees information and registration for benefit, and the New Employee Orientation (NEO) provides information and resources for employees on a variety of topics and requires coverage of and sign-off on policies and procedures. Both of these processes had not been reviewed or fundamentally revised for over 10 years and it was time for a "health check" to look for waste of materials and time and to cover topics employees deemed important to know.
Results: Employees prefer attending new employee orientation in person rather than via web/pre-recorded CD interaction. Employees found most of the printed information in the binders to be useful information. The new process accomplishes New Employee Orientation in 1 day instead of 2 days.
