Waukesha County

Continuous Improvement/Lean Projects by Department:

LEAN Infomation

Administration: Risk Management - Workers Compensation Reporting Time

Problem Statement: The original process involved a lot of time-consuming follow up work when a work injury was reported to us late. Late reporting of injuries can also lead to delayed medical treatment, case management and lost control. This can then lead to increased claim costs and expose the County to possible DWD citations and increased potential for litigation. Reduce injury reporting time by: educating employees and supervisors on importance of timely injury reporting, reduce time it takes to complete an injury report and for that employee’s supervisor to forward the document to Risk Management, eliminate need for returning injury reports back to the injured employee and/or their supervisor to correct errors and omissions.

Results: The online injury reporting tool has been an effective supplement to the paper forms. The online reporting also provides instantaneous injury reporting to us which is a significant time and cost saver. Scanning and emailing of injury reports has also significantly reduced injury reporting time.

The Waukesha County Continuous Improvement Program is broad in nature and encompasses many types of improvements throughout the county. Our LEAN training offers tools for all continuous improvement efforts. LEAN Government is a term that is recognized throughout the country, and therefore is often associated with improvement projects.