Waukesha County

Continuous Improvement/Lean Projects by Department:

LEAN Infomation

Health & Human Services: Economic Support Resource Center

Problem Statement: The goal of the project was to improve the overall business process and customer service by eliminating inconsistency and maximizing efficiency. The website is helpful and many key resources are available to staff in one location. However, the website is under-utilized by staff. Many staff continue to use their own organizational methods to obtain materials.

The Website does not house all processing resources and is lacking a functional search feature which can be challenging to locate key resources.

Due to under-utilization of the website we are unable to measure any hard or soft savings.

The Waukesha County Continuous Improvement Program is broad in nature and encompasses many types of improvements throughout the county. Our LEAN training offers tools for all continuous improvement efforts. LEAN Government is a term that is recognized throughout the country, and therefore is often associated with improvement projects.