Waukesha County

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Continuous Improvement/Lean Projects by Department:

LEAN Infomation

UW-Extension: N Drivers

Problem Statement: Storing and retrieving folders from the shared N drive was cumbersome. It is critical that all staff have access to multiple folders. There is not an office policy in place. When staff uses the N drive, it is considered a 'dumping ground' for files, everyone has their own system, there is no maintenance plan and there were originally 150 folders. Learning about the N drive was not part of the office orientation for new staff, when multiple people worked on one document there were multiple copies created and saved.

Results:

BEFORE organizing the N drive:

FAMILY PHOTO PERMISSIONAVG: (14 OUT OF 15 people were able to find this document – 93%)

STRATEGIC PLAN AVG: (3 OUT OF 15 people were able to find this document – 20%)

TRAVEL EXPENSE FORM AVG: (4 OUT OF 15 people were able to find this document – 26%)

AFTER organizing the N drive:

FAMILY PHOTO PERMISSION AVG: (15 out of 15 people were able to find this document —100%)

STRATEGIC PLAN AVG: (15 out of 15 people were able to find this document —100%)

TRAVEL EXPENSE FORM AVG: (12 out of 15 people were able to find this document —80%)

The three people who didn’t find the travel expense form typically go directly to the intranet

The Waukesha County Continuous Improvement Program is broad in nature and encompasses many types of improvements throughout the county. Our LEAN training offers tools for all continuous improvement efforts. LEAN Government is a term that is recognized throughout the country, and therefore is often associated with improvement projects.