Continuous Improvement/Lean Projects by Department:

Health & Human Services: Volunteer Program Process

Problem Statement: Frustration and stress were resulting among volunteers related to content, applicability and length of training. Frustration also arose among volunteer coordinators related to work time spent contacting non-compliant volunteers and requesting the completion of training.

Results: We found if we create more relevant training for volunteers they are more likely to participate resulting in less stress for the volunteers and the coordinators. The test was administered in the summer of 2014 with a 100% compliance.