HHS Services

• Administrative & Fiscal Services
• Adolescent and Family Services
• Alcohol and other Substance Use 
• Aging Disability Resource Center
• Birth to Three
• Child and Family Services
• Child Protective Services
• Criminal Justice Collaborating Council
• Electronic/Client Health Records
• Foster Parents
• Kinship Care
• Information Referral
• Mental Health Services
• Protective Services
• Public Assistance
• Public Health
• Student Internships
• Veterans
• Volunteer Services
• Youth Services Guide

 Contact Us

Human Services Center

Address:

514 Riverview Avenue,

 

Waukesha WI, 53188

Phone:

(262) 548-7212 

Fax:

(262)-548-7656 

Hours of Operation:

     Monday through Friday

     8:00am to 4:30pm

For information outside of normal hours of operation, call IMPACT 2-1-1 by dialing: 211, or 262-547-3388  or toll free 1-866-211-3380 

How to Request your Health/Client Information 

An authorization form is required when:

• You are requesting copies of Health/Client Information
• You want copies of Health Information to be sent to another health care provider for treatment purposes
• You need your Health/Client Information to go to third parties

Fees

• Please note that a reasonable fee is generally charged for record copies.

Steps

1. Print and fill out the appropriate Release of Information Authorization Form:

• English
  • HHS ROI Authorization Form
  • ADRC ROI Authorization Form
  • ROI Authorization Form Instructions 
• Spanish: Autorización Para Divulgar Información Confidencial
  • HHS ROI
  • ADRC ROI 
• If you are requesting that your mental health, alcohol/drug abuse, HIV or other human services records be released, check those specific boxes on the form. 
• The authorization form is not valid unless filled out completely.

2. Sign the form.

3. Mail or Fax the form to:

For Human Services, Child Protective Services, Adult Protective Services,  Public Health, and Outpatient Mental Health/AODA Records:

Human Services Center
Attn: Centralized Records
514 Riverview Avenue
Waukesha, Wisconsin 53188
(262) 548-7212
Fax: (262) 548-7274
Email

For Mental Health Inpatient, Day Treatment or Community Support Health Information:

Mental Health Center
Attn: Health Information
1501 Airport Road
Waukesha, Wisconsin 53188
(262) 548-7950
Fax: (262) 896-8046
Email

Pick Up
A photo ID will be required if you pick up your own records. If you name someone else to pick up you records, please make him or her aware they will need to show their own photo ID.

Read our Notice of Privacy Practices Regarding Health Information (6243-B, Rev. 5/1/2023)

Lea nuestro Notificación de las Normas de Privacidad Acerca de la Información de Salud  (6243-B, Rev. 5/1/2023)

Acknowledgement of Receipt of Notice of Privacy Practices Regarding Health Information (6243-A, Rev. 1/25/2022)

Acuse de Recibo de Aviso de Prácticas de Privacidad Acerca de la Información de Salud  (6243-A, Rev. 1/25/2022)

Access Your Health Information Online (Outpatient Mental Health Clinic Records Only)

myHealthPointe Patient Portal

Convenient, easy acess to your Waukesha County healthcare information.  Stay connected on your path to wellness and recovery.

• Receive email and text reminders for appointments
• Update your client profile 
• Communicate securely with your Waukesha County care team via messaging