Waukesha County



HHS Services

 Contact Us

514 Riverview Avenue,
Waukesha WI, 53188
(262) 548-7212 
Hours of Operation:
     Monday through Friday
     8:00am to 4:30pm
Bus service is available through Waukesha Metro transit.
For information outside of normal hours of operation, call IMPACT 2-1-1 by dialing: 211, or 262-547-3388  or toll free 1-866-211-3380 
Emergency/Information and Referral 

The Department of Health and Human Services has an agreement with IMPACT 2-1-1 to provide trained Telephone Counselors available 24/7 to provide information, and referral telephone support. IMPACT 2-1-1 can be reached in two ways: By dialing 211 on the telephone or toll free at 1-866-211-3380 or via the Internet by clicking on:
IMPACT 2-1-1

In addition, the Department of Health and Human Services provides intake and non-clinical assessment services for a variety of human service programs. This service is to protect the health, safety, and well-being of children and to provide support, counseling and other services to children and families to ameliorate the effects of child abuse and neglect.

As of November 1, 2013, IMPACT 2-1-1 is answering crisis and emergency calls formerly taken by 211 First Call for Help in Waukesha County. You can reach IMPACT 2-1-1 by dialing (414) 455-1736 or toll free at 1-866-211-3380.

Information and Referral Services include:

  • General Information and Referral
  • Crisis Intervention
  • Community Outreach
  • Public Presentations

Intake and Assessment Services include:

  • General Intake and Assessment
  • Child Abuse/Neglect Investigations
  • Custody Intake
  • Juvenile Court Intake and Custody Intake
  • Emergency After Hours Crisis Services

Fees are charged for some of these services. Where applicable, such fees are computed according to state ability to pay guidelines.

For additional information contact the Health and Human Services Department at (262) 548-7212 from 8:00 a.m. to 4:30 p.m. Monday through Friday, excluding holidays. After hours dial 211 or dial (414) 455-1736 or toll free at 1-866-211-3380.

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