Waukesha County




HHS Services

 Contact Us

514 Riverview Avenue,
Waukesha WI, 53188
(262) 548-7212 
Hours of Operation:
     Monday through Friday
     8:00am to 4:30pm
Bus service is available through Waukesha Metro transit.
For information outside of normal hours of operation, call IMPACT 2-1-1 by dialing: 211, or 262-547-3388  or toll free 1-866-211-3380 
Administrative & Fiscal Services 

Our Purpose

Dedicated to improving outcomes for children and families in Waukesha County by promoting the health, safety, and well-being of our community, striving to make a positive difference by strengthening individual, family, and community relationships and promoting a healthy work force.

Contacts for financial information on Accounts Payable, Accounts Receivable, Contracts, and Audits are listed below.

  • Accounts Payable
    Accounts Payable

    Where to send invoices and who needs to approve invoices:

    Send invoices to:  
    Health & Human Services Dept. 
    514 Riverview Ave. 
    Waukesha, WI 53188

    • Service invoices should be sent to the attention of the Caseworkers.
    • Subscription invoices should be sent to the attention of the Supervisors.
    • Seminar invoices should be sent to the attention of the Managers.
    • Send all other invoices to the attention of Accounts Payable.

    Contacts for questions regarding payment of specific invoices:

    Laurie at (262) 548-7227

    • Adult Protective Service (APS)
    • Foster Care
    • Guardianship
    • Kinship
    • Mental Health Center
    • Process serving & legal ads
    • Public Health Center

    Debbie at (262) 548-7915

    • Child Day Care
    • Family Support Program (FSP)
    • Adult Family Community Support Program (CSP)
    • Group Homes
    • Alcohol & Other Drug Abuse (AODA)
    • Comprehensive Community Service (CCS)

    Tanya at (262) 548-7403

    • AODA & Volunteer Drivers
    • Juvenile Center Bldg & Operations
    • Home Delivered Meals

    Missing Checks:

    If you feel your check has been lost in the mail, please call (262) 548-7402. Our policy with missing checks is to wait 10 business days after issuing the check prior to stopping payment on the check and reissuing another.

  • Accounts Receivable
    Accounts Receivable

    For Billing Information by Service Type:

    General Questions:
    (262) 548-7697

    To Pay by Phone:
    (262) 548-7390

    AODA Inpatient/Community Based Residential Facility:
    (262) 548-7390

    Community Support Program:
    (262) 548-7289

    Day Treatment/Treatment and Support Services Unit:
    (262) 548-7279

    Juvenile Services:
    (262) 896-8426

    Mental Health/AODA Outpatient:
    (262) 548-7396

    Mental Health Center Inpatient:
    (262) 548-7213

    Children's Long Term Support:
    (262) 548-7291

    The following are printable information sheets with fiscal information:

    2022 Mental Health Center Inpatient Services
    2023 Mental Health and Alcohol and Other Substance Use Billing Schedule
    2021 Pricing Transparency
    2021 Shoppable Pricing Transparency

  • Contracts

    Base Contract Information:

    2019 Contract Check List
    2019 Purchase of Services Agreement
    2019 Agreement for Psychiatric/Medical Services
    Community Based Residential Facility (CBRF) Model Contract
    Instructions for Computation of CBRF Rates

    TPA Provider Information:

    TPA Provider Billing and Service Form
    Provider Registry

    Contracts: Civil Rights Compliance

    Vendors who have over $25,000 in funding from Waukesha County Department of Health and Human Services AND over 25 full time equivalent employees MUST complete a Civil Rights Compliance CRC Plan.

    All vendors MUST complete and return a Letter of Assurance.

    Contracts: Contact information with e-mail address

    For questions or comments regarding HHS contracts:

    Senior Financial Analyst
    Call: (262) 548-7402 
    Email: [email protected]

  • Audits

    For questions or comments regarding Provider Audits or Audit Confirmations:

    McKenna Kirschbaum
    Health & Human Services Dept.
    Financial Analyst
    514 Riverview Avenue
    Waukesha, WI 53188
    Call: (262) 548-7728 
    Email: [email protected]


    If a provider receives $100,000 or more from purchases for services provided in a calendar year period, provider shall arrange for an independent financial and compliance audit pursuant to applicable federal guidelines plus those guidelines provided by the Wisconsin Department of Health and Family Services.

    The provider is responsible for ensuring that each of its granting agencies receives the complete audit report within six months of the end of the fiscal period covered by the audit. If the audit report will be late, the provider must request a formal extension of the audit deadline from each granting agency. If the audit report is not received by the due date or extended deadline, the granting agency may impose sanctions on the provider for failure to fulfill the terms of its contract.

    If a provider will require an audit waiver for an upcoming fiscal period, contact the granting agency before the final submittal of the contract for that fiscal period covered by the contract. Waiver requests must be received prior to execution of your Purchase of Services Agreement.

    Key elements of the audit include, but are not limited to:

    • Auditor's opinion
    • Complete financial statements with related notes
    • Report on Compliance
    • Schedule of Findings and Questioned Costs
    • Schedule of Expenditures of Federal and State Awards
    • Reserve Supplemental Schedule/Allowable Profit Schedule
    • Supplementary Schedule of Revenues and Expenses by Program
    • Assurance the audit was performed in accordance with the PAAG
    • Inclusion of Management letter, if issued
    • Statement/Note regarding disclosure of salaries paid to Officers*
    • Statement/Note regarding testing of client checking accounts and cash handling procedures in regards to client monies being held*

    * Not a PAAG requirement, but a Waukesha County requirement.

    Contact Information with email addresses

    Other Links:
    DHS Audit Guide
    2021 Provider Agency Audit Guidelines (PAAG)
    Allowable Cost Policy Manual