Waukesha County




HHS Services

 Contact Us

514 Riverview Avenue,
Waukesha WI, 53188
(262) 548-7212 
Hours of Operation:
     Monday through Friday
     8:00am to 4:30pm
Bus service is available through Waukesha Metro transit.
For information outside of normal hours of operation, call IMPACT 2-1-1 by dialing: 211, or 262-547-3388  or toll free 1-866-211-3380 
Administrative & Fiscal Services 

About Us

Along with providing the overall direction of the Health and Human Services Department, Administative and Fiscal Services is responsible for coordinating and providing fiscal support. Business operation supports include corporate complaince and records management, client and insurance billing, accounts payable, and fiscal/accounting services.

Contacts for financial information on Accounts Payable, Accounts Receivable, Contracts, and Audits are listed below.

  • Accounts Payable
    Accounts Payable

    Send all contract invoices to the following address:

    Waukesha County Department of Health and Human Services
    Attention: Accounts Payable
    514 Riverview Ave. 
    Waukesha, WI 53188

    W-9 Request Form

    All new vendors are required to complete a W-9 Request for Taxpayer Identification (TIN) and Certification (PDF). All vendors requesting an address or name change will also need to complete a W-9. Please fill out the W-9 form and return to the Waukesha County Department of Health and Human Services.

    For questions regarding payment of invoices, please contact Accounts Payable at (262) 548-7915.

    Missing Checks:

    If you feel your check has been lost in the mail, please call (262) 548-7402. It is the Department's policy with missing checks is to wait 10 business days after issuing the check prior to stopping payment on the check and reissuing another.

  • Accounts Receivable
    Accounts Receivable

    Waukesha County Department of Health and Human Services does not discriminate on ability to pay. Costs for services are covered by a variety of sources such as Medicare, Medicaid, and private insurance or HMO. We also provide a sliding scale fee based on ability to pay. A financial assessment will be completed prior to starting services.

    For Billing Information by Service Type:

    General Questions:
    (262) 548-7301

    To Pay by Phone:
    (262) 548-7291

    Children's Long-Term Support:
    (262) 548-7390

  • Contracts

    For all questions regarding contracts and related forms, please contact:

    Waukesha County Department of Health and Human Services
    Attention: HHS Contracts
    514 Riverview Ave. 
    Waukesha, WI 53188

    Phone: (262) 548-7402

    E-mail: [email protected]

    Contracts: Civil Rights Compliance

    Vendors who have over $50,000 in funding from Waukesha County Department of Health and Human Services AND more than 50 full time equivalent employees MUST complete a Civil Rights Compliance CRC Plan.

    All vendors MUST complete and return a Letter of Assurance.

  • Audits

    For questions or comments regarding Provider Audits or Audit Confirmations, please contact:

    Waukesha County Department of Health and Human Services
    Attention: HHS Contracts
    514 Riverview Ave. 
    Waukesha, WI 53188

    Phone: (262) 548-7728

    E-mail: [email protected]

    Audit Requirements:

    If a provider receives $100,000 or more from purchases for services provided in a calendar year period, provider shall arrange for an independent financial and compliance audit pursuant to applicable federal guidelines plus those guidelines provided by the Wisconsin Department of Health Services and Wisconsin Department of Children and Families.

    The provider is responsible for ensuring that each of its granting agencies receives the complete audit report within six months of the end of the fiscal period covered by the audit. If the audit report will be late, the provider must request a formal extension of the audit deadline from each granting agency. If the audit report is not received by the due date or extended deadline, the granting agency may impose sanctions on the provider for failure to fulfill the terms of its contract.

    If a provider will require an audit waiver for an upcoming fiscal period, contact the granting agency before the final submittal of the contract for that fiscal period covered by the contract. Waiver requests must be received prior to execution of your Purchase of Services Agreement.

    Key elements of the audit include, but are not limited to:

    • Auditor's opinion
    • Complete financial statements with related notes
    • Report on Compliance
    • Schedule of Findings and Questioned Costs
    • Schedule of Expenditures of Federal and State Awards
    • Reserve Supplemental Schedule/Allowable Profit Schedule
    • Supplementary Schedule of Revenues and Expenses by Program
    • Assurance the audit was performed in accordance with the Provider Agency Audit Guidelines (PAAG)
    • Inclusion of Management letter, if issued
    • Statement/Note regarding disclosure of salaries paid to Officers*
    • Statement/Note regarding testing of client checking accounts and cash handling procedures in regards to client monies being held*

    * Not a PAAG requirement, but a Waukesha County requirement.

    Contact Information with email addresses

    Other Links:
    WI DCF Provider Agency Audit Guide
    WI DHS Audit Guide
    DHS Allowable Cost Policy Manual

Connect with us! Facebook Linkedin Twitter YouTube Connect with us on Nextdoor