Waukesha County




HHS Business Units


Contact Us

514 Riverview Avenue,
Waukesha WI, 53188
(262) 548-7212
Se Habla EspaƱol
Toll Free: 1-866-211-3380
(262) 548-7379
Hours of Operation:
     Monday through Friday
     8:00am to 4:30pm 

Bus service is available through Waukesha Metro transit.
For information outside of regular business hours: Call IMPACT 2-1-1 by dialing 211, or (262) 547-3388 or toll free (866) 211-3380
Administrative and Fiscal Services 

Contacts for financial information on Accounts Receivable, Accounts Payable, Contracts and Audits are listed below.

  • Accounts Payable

    Where to send invoices and who needs to approve invoices:

    Send invoices to:  
    Health & Human Services Dept. 
    Human Services Center
    514 Riverview Ave. 
    Waukesha, WI 53188

    • Service invoices should be sent to the attention of the Caseworkers.
    • Subscription invoices should be sent to the attention of the Supervisors.
    • Seminar invoices should be sent to the attention of the Managers.
    • Send all other invoices to the attention of Accounts Payable.

    Contacts for questions regarding payment of specific invoices:

    Laurie at (262) 548-7227

    • Adult Protective Service (APS)
    • Foster Care
    • Guardianship
    • Kinship
    • Mental Health Center
    • Process serving & legal ads
    • Public Health Center

    Debbie at (262) 548-7915

    • Child Day Care
    • Family Support Program (FSP)
    • Adult Family Community Support Program (CSP)
    • Group Homes
    • Alcohol & Other Drug Abuse (AODA)
    • Comprehensive Community Service (CCS)

    Tanya at (262) 548-7403

    • AODA & Volunteer Drivers
    • Juvenile Certer Bldg & Operations
    • Home Delievered Meals

    Other Concerns: Julie Raduenz, Office Services Coordinator 

    (262) 548-7402

    Missing Checks:
    If you feel your check has been lost in the mail, please call (262) 548-7402. Our policy with missing checks is to wait 10 business days after issuing the check prior to stopping payment on the check and reissuing another.

  • Accounts Receivable
  • Contracts

    Base Contract Information:

    2013 Contract Check List
    2013 Purchase of Services Agreement
    2013 Agreement for Psychiatric/Medical Services
    Community Based Residential Facility (CBRF) Model Contract
    Instructions for Computation of CBRF Rates
    Appendix J

    TPA Provider Information:

    TPA Provider Billing & Service Form
    WPS Provider Training Webinar
    Other Links: DHS Audit Guide

    Contracts: Civil Rights Compliance

    Vendors who have over $25,000 in funding from Waukesha County Department of Health and Human Services AND over 25 full time equivalent employees MUST complete a Civil Rights Compliance CRC Plan.

    All vendors MUST complete and return a Letter of Assurance.

    Contracts: Contact information with e-mail address

    For questions or comments regarding contracts:

    Jennifer Carriveau
    Contracts Health & Human Services
    Senior Financial Analyst
    Human Services Center
    514 Riverview Avenue
    Waukesha, WI 53188
    Call: (262) 548-7219 
    Email: jcarriveau@waukeshacounty.gov

  • Audits

    For questions or comments regarding Provider Audits or Audit Confirmations:

    Alex Klosterman 
    Health & Human Services
    Financial Analyst
    Human Services Center
    514 Riverview Avenue
    Waukesha, WI 53188
    Call: (262) 548-7728 
    Email: aklosterman@waukeshacounty.gov


    If a Provider receives $25,000 or more from Purchases for services provided in a calendar year period, provider shall arrange for an independent financial and compliance audit pursuant to applicable federal guidelines plus those guidelines provided by the Wisconsin Department of Health and Family Services.

    The provider is responsible for ensuring that each of its granting agencies receives the complete audit report within six months of the end of the fiscal period covered by the audit. If the audit report will be late, the provider must request a formal extension of the audit deadline from each granting agency. If the audit report is not received by the due date or extended deadline, the granting agency may impose sanctions on the provider for failure to fulfill the terms of its contract.

    Key elements of the audit include, but are not limited to:

    • Auditor's opinion
    • Complete financial statements with related notes
    • Report on Compliance
    • Schedule of Findings and Questioned Costs
    • Schedule of Expenditures of Federal and State Awards
    • Reserve Supplemental Schedule/Allowable Profit Schedule
    • Supplementary Schedule of Revenues and Expenses by Program
    • Assurance the audit was performed in accordance with the PAAG
    • Inclusion of Management letter, if issued
    • Statement/Note regarding disclosure of salaries paid to Officers*
    • Statement/Note regarding testing of client checking accounts and cash handling procedures in regards to client monies being held*

    * Not a PAAG requirement, but a Waukesha County requirement.

    Contact Information with email addresses

    Other Links:
    Provider Agency Audit Guidelines (PAAG)
    Allowable Cost Manual