Waukesha County

Due to COVID-19, Waukesha County's in-person services may be limited or altered. Click here for hours and updates



HHS Business Units


Contact Us

514 Riverview Avenue,
Waukesha WI, 53188
(262) 548-7212
Se Habla Español
Toll Free: 1-866-211-3380
(262) 548-7379
Hours of Operation:
     Monday through Friday
     8:00am to 4:30pm 

Bus service is available through Waukesha Metro transit.
For information outside of regular business hours: Call IMPACT 2-1-1 by dialing 211, or (262) 547-3388 or toll free (866) 211-3380
Mental Health Services 

The Department of Health and Human Services provides confidential, comprehensive mental health services to County residents of all ages.

General Information

Eligibility: To be eligible for ongoing services, an individual must be a resident of Waukesha County.

Program Certification: All programs are certified by the State of Wisconsin.

Fee Information: Costs are covered by a variety of sources, sometimes more than one source, such as Medicare, Medicaid, private insurance or HMO and patient fees.

Information and Referral: The mental health intake worker is available during regular business hours, 8 a.m. - 4:30 p.m., Monday-Friday, to answer questions and to help you find the right services to meet your needs. Call (262) 548-7666.

Crisis Intervention: During regular business hours, contact the outpatient clinic at (262) 548-7666 and ask to speak with a crisis worker. During non-business hours, contact Impact 2-1-1 via the Waukesha County hotline at (262) 547-3388 and ask to speak with a Waukesha County mental health crisis worker.

Online Resources for Recovery Support during the COVID-19 public health emergency: Click here for online mental health support for consumers, families, and clinicians.


  • Outpatient Clinic

    The Outpatient Mental Health & Substance Use Clinic provides mental health and alcohol and drug abuse services to individuals of all ages. Among these services are individual, group, and family therapy, psychiatric evaluation, consultation, and medication management, emergency mental health assessment and case management. Alcohol and other drug abuse treatment include individual and group therapy, education and evaluation services, medical detoxification and other programs provided directly or through contracted agencies. More information on AODA.

    The Children's Mental Health Outreach Unit of the clinic provides specialized services for children with severe emotional disabilities and their families.

    2020 Mental Health and Alcohol and Other Substance Use Billing Schedule

    Open Access

    1. Submit forms below electronically to hhsadmissionsstaff@waukeshacounty.gov.
    2. Include Open Access in subject line.
    3. Include Patient nameDate of birth, and Telephone number in the body of the email.
    4. Clients can expect a call within 48 standard business hours.

    Client Rights and Privacy Notices

    Forms to Complete (All forms below must be completed prior to assessment.)

    Paper forms are available at the front desk Monday, Wednesday & Thursday 10 AM – 3 PM and Tuesday & Friday 8:30 AM – 3 PM.

    If you have any questions regarding this process please contact admissions at 262-548-7666.

  • Community Support Program

    The Community Support Program provides treatment, rehabilitation, outreach and support services to adult individuals with a long-term mental illness. Program goals include reducing the incidence of inpatient stays and improving the client's quality of life in the community. Each person entering the program is assigned to a case manager who develops an individualized treatment plan, provides outreach, and coordinates all support services. The case manager works with each client to understand and manage his/her illness and provides consultation and education to family members and significant others.

    CSP case managers work out regular visit times with their clients. Rehabilitative and social/recreational services are provided. Crisis intervention services are available on a 24-hour basis (See Crisis Intervention under General Information).

    Fee Information: Medicaid (Title 19) covers case management, medication monitoring and psychiatric costs. Private insurance, including HMOs, may cover psychiatric and medication monitoring costs. Psychiatric costs not covered by Title 19 or insurance are billed based on ability to pay.

  • Inpatient Services

    Effective immediately, visiting to the Mental Health Center inpatient unit has been suspended due to COVID-19. Clergy, representatives of the court, and guardians may visit. All individuals entering the building will be asked a series of COVID-19 screening questions and have their temperature taken prior to entering. All visits will be non-contact visits.

    Inpatient Services operates a 28 bed (2-14 bed units) adult psychiatric hospital for the treatment of individuals in need of hospital care in order to stabilize symptoms, adjust medication as needed, and return to the community safely. Patients and their families work with a treatment team which includes a psychiatrist, psychologist, medical consultant, nursing staff, social worker, occupational therapy staff, and an alcohol and other drugs (AODA) counselor.

    Inpatient services for children are arranged through a number of community based hospitals.

    Billing Rates

    Effective for Dates of Service: January through December 2020

    • Inpatient Room and Board   $1,129.00/day
    • Professional Component     $ 320.08/hour
  • Psychiatric Day Treatment

    Psychiatric Day Treatment is a highly structured outpatient program that serves adult clients with a diagnosis of a major mental illness such as schizophrenia, bipolar affective disorder, or personality disorder. The goals of the program are to provide a wide range of group therapies, psychiatric services, and medication management to assist individuals in structuring their daily activities to enhance independent functioning in all areas and to minimize the likelihood of re-hospitalization. Each client is assigned a case manager who develops an individualized treatment plan with the client and the rest of the treatment team. Day Treatment contracts with a variety of agencies to provide other services such as vocational support, group home and crisis respite services to meet individual client needs.

  • Crisis Intervention

    Crisis Intervention services are available to persons of all ages 24/7. Services are voluntary unless a situation presents with substantial probability of physical harm to self or others. Call 9-1-1 for any immediate safety concerns, including suicide attempts or violence. Some of the crisis intervention services provided include suicide assessment, other risk assessment, safety planning, crisis de-escalation, phone support, information and referrals, and crisis planning. Services take place in a variety of settings including Waukesha County Department of Health & Human Services clinic, schools, homes, and community agencies. Each member of the crisis team is a licensed mental health professional trained in providing emergency mental health services to persons experiencing a crisis. To access crisis intervention services during regular business hours, call the Waukesha County Outpatient Mental Health Clinic at (262) 548-7666 and ask to speak with a crisis worker.  During non-business hours, contact Impact/2-1-1 via the Waukesha County hotline at (262) 547-3388 and ask to speak with a Waukesha County mental health crisis worker.

    To view the Waukesha County Mobile Crisis Intervention brochure, click here.

    To view the Crisis Intervention Services Billing, Insurance, and Payment Information Brochure, click here.