Waukesha County

COVID-19 Vaccine: Learn more at www.waukeshacounty.gov/vaccine

 

  

HHS Services

 

Contact Us

Address:
514 Riverview Avenue,
 
Waukesha WI, 53188

Outpatient Mental Health and Substance Use Services Clinic
Phone:
(262)-548-7666 
Fax:
(262)-548-7656 
Hours of Operation:
     Monday through Friday
     8:00am to 4:30pm
Bus service is available through Waukesha Metro transit.
For information outside of normal hours of operation, call IMPACT 2-1-1 by dialing: 211, or 262-547-3388  or toll free 1-866-211-3380 
Mental Health Services 

The Department of Health and Human Services provides confidential, comprehensive mental health services to County residents of all ages.

Join our Mental Health Center team!
View our current job opportunities here.

General Information

Eligibility: To be eligible for ongoing services, an individual must be a resident of Waukesha County.

Program Certification: All programs are certified by the State of Wisconsin.

Fee Information: Costs are covered by a variety of sources, sometimes more than one source, such as Medicare, Medicaid, private insurance or HMO and patient fees.

Information and Referral: The mental health intake worker is available during regular business hours, 8 a.m. - 4:30 p.m., Monday-Friday, to answer questions and to help you find the right services to meet your needs. Call (262) 548-7666.

Crisis Intervention: During regular business hours, contact the outpatient clinic at (262) 548-7666 and ask to speak with a crisis worker. During non-business hours, contact Impact 2-1-1 via the Waukesha County hotline at (262) 547-3388 and ask to speak with a Waukesha County mental health crisis worker.

Online Resources for Recovery Support during the COVID-19 public health emergency: Click here for online mental health support for consumers, families, and clinicians.

Medication Resources
RX Assist  |  Prescription Help

Services

  • Outpatient Clinic

    The Outpatient Mental Health & Substance Use Clinic provides mental health and substance use services to individuals of all ages. Among these services are individual, group, and family therapy, psychiatric evaluation, consultation, and medication management, emergency mental health assessment and case management. Substance use treatment includes individual and group therapy, education and evaluation services. Click here to learn more about Substance Use Services at Waukesha County DHHS.

    The Children's Mental Health Outreach Unit of the clinic provides specialized services for children with severe emotional disabilities and their families.

    Related links:

    2022 Mental Health and Alcohol and Other Substance Use Billing Schedule

    Learn more about applying for Badgercare, the Wisconsin Department of Health Services healthcare coverage program for low income state residents.

    Open Access Admissions:

    1. Submit forms below electronically to hhsadmissionsstaff@waukeshacounty.gov.
    2. Include Open Access in subject line.
    3. Include Patient nameDate of birth, and Telephone number in the body of the email.
    4. Clients can expect a call within 48 standard business hours.
    5. All clients will be expected to present at the Health and Human Services office located at 514 Riverview Drive in Waukesha for an in person assessment within 5 business days of document submission.
    6. Hours for Open Access are Monday, Wednesday and Thursday from 12:30pm until 3:00pm and Tuesday and Friday mornings from 8:30am until 10:00am.
    7. Open Access Assessment times are not prescheduled and are available in limited quantities each day, so please plan accordingly.

    Client Rights and Privacy Notices

    Forms to Complete: All forms below must be completed prior to assessment. If you are unable to complete forms electronically, paper forms will be provided at the time you present at the Outpatient Clinic.

    Call Admissions at (262) 548-7666 with questions.

  • Community Support Program

    The Community Support Program provides treatment, rehabilitation, outreach and support services to adult individuals with a long-term mental illness. Program goals include reducing the incidence of inpatient stays and improving the client's quality of life in the community. Each person entering the program is assigned to a case manager who develops an individualized treatment plan, provides outreach, and coordinates all support services. The case manager works with each client to understand and manage his/her illness and provides consultation and education to family members and significant others.

    CSP case managers work out regular visit times with their clients. Rehabilitative and social/recreational services are provided. Crisis intervention services are available on a 24-hour basis (See Crisis Intervention under General Information).

    Fee Information: Medicaid (Title 19) covers case management, medication monitoring and psychiatric costs. Private insurance, including HMOs, may cover psychiatric and medication monitoring costs. Psychiatric costs not covered by Title 19 or insurance are billed based on ability to pay.

  • Inpatient Services

    The Waukesha County Mental Health Center has limited visiting hours. Please call for information: 262-548-7986 OR 262-548-7985.

    Inpatient Services operates a 16-bed adult psychiatric hospital for the treatment of individuals in need of hospital care in order to stabilize symptoms, adjust medication as needed, and return to the community safely. Patients and their families work with a treatment team which includes a psychiatrist, psychologist, medical consultant, nursing staff, social worker, occupational therapy staff, and an alcohol and other drugs (AODA) counselor.

    Inpatient services for children are arranged through a number of community based hospitals.

    Billing Rates

    Effective for Dates of Service: January through December 2022

    • Inpatient Room and Board   $1,283.00/day
    • Professional Component     $236.33/hour
  • Comprehensive Community Services

    Comprehensive Community Services (CCS) is a voluntary, community-based program that provides an array of community-based psychosocial rehabilitation services for children and adults who have Mental Health and/or Substance Use conditions. The program is certified by the WI Department of Health Services-Division of Quality Assurance under WI-DHS 36 administrative code.

    The CCS program focuses on:

    • A person-centered approach, building on individual strengths
    • Opportunities for clients to learn and master self-direction in the journey of recovery while managing their mental health or substance use conditions
    • An array of services provided by a team of professionals that are individualized to the treatment needs of the client

    Basic eligibility criteria include:

    • Waukesha County resident;
    • Eligible for Medical Assistance;
    • Have a mental health or substance use diagnosis;
    • Functional limitation in one or more major life activities caused by mental health or substance use issues as measured by the state functional screen;
    • Need for psychosocial rehabilitation services as determined by comprehensive assessment;

    Adults can refer themselves by calling the Waukesha County DHHS Outpatient Mental Health Clinic at (262) 548-7666.  For children and youth referrals, parents/legal guardians should call (262) 896-3397. 

    LEARN MORE - View and/or download the CCS program brochures:

    Adult program brochure for Comprehensive Community Services (CCS)

    Youth program brochure for Comprehensive Community Services (CCS)

  • Crisis Intervention

    Crisis Intervention services are available to persons of all ages 24/7. Services are voluntary unless a situation presents with substantial probability of physical harm to self or others. Call 9-1-1 for any immediate safety concerns, including suicide attempts or violence. Some of the crisis intervention services provided include suicide assessment, other risk assessment, safety planning, crisis de-escalation, phone support, information and referrals, and crisis planning. Services take place in a variety of settings including Waukesha County Department of Health & Human Services clinic, schools, homes, and community agencies. Each member of the crisis team is a licensed mental health professional trained in providing emergency mental health services to persons experiencing a crisis. To access crisis intervention services during regular business hours, call the Waukesha County Outpatient Mental Health Clinic at (262) 548-7666 and ask to speak with a crisis worker.  During non-business hours, contact Impact/2-1-1 via the Waukesha County hotline at (262) 547-3388 and ask to speak with a Waukesha County mental health crisis worker.

    To view the Waukesha County Mobile Crisis Intervention brochure, click here.

    To view the Crisis Intervention Services Billing, Insurance, and Payment Information Brochure, click here.