Public Assistance
Our Purpose:
In partnership with the five-county Moraine Lakes Consortium, determines eligibility for assistance programs such as medical, food, and day care for Waukesha residents including children, caretakers of children, elderly, blind, and the disabled
Waukesha County Human Services Center
514 Riverview Avenue, Waukesha, WI 53188
Public assistance programs, including FoodShare, Medical Assistance/BadgerCare, and Child Care, are administered through the Moraine Lakes Consortium consisting of Waukesha, Fond du Lac, Walworth, Ozaukee, and Washington counties. Anyone can apply for these assistance programs. Lobby services are open from Monday - Friday, 8:00 AM to 4:15 PM. Closed on weekends and holidays.
For all case questions or to apply over the phone, customers can contact: Moraine Lakes Consortium at 1-888-446-1239; TTY: 711; Fax: 1-855-293-1822
This institution is an equal opportunity provider.
Open enrollment begins Nov. 1, 2024 through Jan. 15, 2025
Enrolled by Dec. 15 for coverage beginning Jan. 1, 2025
Enrolled by Jan. 15 for coverage beginning Feb. 1, 2025
To find out if you can get health coverage: CLICK HERE
- Special Enrollment Period: A time outside the yearly Open Enrollment Period when you can sign up for health insurance. You qualify for a Special Enrollment Period if you’ve had certain life events, including losing health coverage, moving, getting married, having a baby, or adopting a child, or if your household income is below a certain amount.
- Marketplace: https://www.healthcare.gov/get-coverage/
General Guidelines
- Anyone can apply for these assistance programs. To watch an informative video, Guide to Applying for Wisconsin health, nutrition, childcare & other programs, click here.
- You can apply online at ACCESS.wi.gov
- You can call Moraine Lakes Consortium at 1-888-446-1239 and speak to one of our call center agents.
- You can request a paper application to be mail to you.
- You can visit the local Health and Human Services Center and a worker will help you.
- Permanent foodshare cards will be mailed out by QUEST. If a FS card is lost, stolen or damaged, a replacement card can be requested by calling QUEST at 1-877-415-5164.
- Homeless mail can be picked up in Economic Support Services, located on the lower level of HHS.
- Documents and verifications related to financial assistance can be dropped off at the drop box located near the HHS main entrance doors. Documents and verifications can also be dropped off at Economic Support Services, located on the lower level of the HHS building.
- Customers can download the MyAccess smartphone app (available in both Android and Apple app stores). This app allows for direct upload of documentation via phone camera as an alternative to submitting documentation in person. To learn more: CLICK HERE
4 Ways to Apply!
- Online through the ACCESS website
- Over the phone. Call Moraine Lakes Consortium Call Center: 888-446-1239
- Not sure which consortia your county is in, CLICK HERE to learn more.
- Completing a paper application
- You can call the call center at 888-446-1239 and request for an application to be mailed to you.
- Stop by your local Health and Human Service Agency and pick up an application.
- To download an application, click on the following link.
- Apply in person at your county or tribal agency
To learn more about each topic, please click on the weblink.
Federal Government Ends Extra FoodShare Benefits for Wisconsin Households in February 2023: CLICK HERE
Alternative food resources or pantries can be found at:
https://feedingamericawi.org/find-help/#locate
or https://211wisconsin.communityos.org/
FoodShare Wisconsin Information: CLICK HERE
FoodShare: Wisconsin QUEST Card: CLICK HERE
FoodShare: QUEST Card Fact Sheet: CLICK HERE
FoodShare: Learn more about your QUEST Card Video: CLICK HERE
FoodShare: A Recipe for Good Health: CLICK HERE
- Supplemental Nutrition Assistance Program (SNAP): CLICK HERE to learn more.
USDA Nondiscrimination Statement: CLICK HERE
Fraud Reporting Website: CLICK HERE
Report Public Assistance Fraud: CLICK HERE
Phone: 888-446-1239
Call Center Hours of Operations. Closed on weekends and major holidays.
Monday: 8:00 AM to 4:00 PM
Tuesday: 8:00 AM to 4:00 PM
Wednesday: 10:00 AM to 4:00 PM
Thursday: 8:00 AM to 4:00 PM
Friday: 10:00 AM to 4:00 PM
Saturday: CLOSED
Sunday: CLOSED
MyACCESS Mobile App
If you would like to check the status of your benefits, get reminders about actions you need to take, and submit and track documents, you can try the simple and convenient MyACCESS mobile app. Download the app for free on the App Store or Google Play Store.
Transportation for Medicaid and BadgerCare Plus MembersPublic Transportation Information for Waukesha County:
Waukesha Metro Transit Services (public transportation)
Need a Ride? Non-Emergency Medical Transportation
You can get free rides if you are enrolled in one of the following programs:
- BadgerCare Plus
- Wisconsin Medicaid (including IRIS)
- Family Planning Only Services
- Express Enrollment for BadgerCare Plus
- Tuberculosis-Related Services Only Benefit
Energy Assistance
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Call 1-800-506-5596 to apply for the Low Income Home Energy Assistance Program or visit www.esiwi.com