HHS Services

• Administrative & Fiscal Services
• Adolescent and Family Services
• Alcohol and other Substance Use 
• Aging Disability Resource Center
• Birth to Three
• Child and Family Services
• Child Protective Services
• Criminal Justice Collaborating Council
• Electronic/Client Health Records
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• Information Referral
• Mental Health Services
• Protective Services
• Public Assistance
• Public Health
• Student Internships
• Veterans
• Volunteer Services

Contact Us

Human Services Center

Address:

514 Riverview Avenue,

 

Waukesha WI, 53188

Outpatient Mental Health and Substance Use Services Clinic

Phone:

(262)-548-7666 

Fax:

(262)-548-7656 

Hours of Operation:

     Monday through Friday

     8:00am to 4:30pm

For information outside of normal hours of operation, call IMPACT 2-1-1 by dialing: 211, or 262-547-3388  or toll free 1-866-211-3380 

Confidential Services Include:

• Individual and Group Therapy
• Intensive Outpatient Program
• Consultation
• Diagnostic Evaluation/Referral
• Education
• Intoxicated Driver Services (Not Agency Assessment)
• Medication-Assisted Treatment
• Overdose Prevention & Naloxone Training
• Treatment Aftercare
• Treatment of Co-occuring Disorders
• Women's Health and Recovery Project (WHARP)

Help is available, regardless of insurance or citizenship status.

Persons needing additional structure and support may be referred to hospitals, outpatient treatment programs, day treatment, detoxification, and/or halfway houses in the community. Education and community awareness sessions are an integral part of the programming.

Fees are charged for some of the services listed above. Where applicable, such fees are computed according to the state's ability-to-pay guidelines.

Learn more about applying for Badgercare, the Wisconsin Department of Health Services healthcare coverage program for low income state residents.

WALK-IN HOURS & PROCEDURES:

1. Submit forms below electronically to hhsadmissionsstaff@waukeshacounty.gov.
2. Include the words Open Access in subject line.
3. Include patient name, date of birth, and telephone number in the body of the email.
4. Clients can expect a call within 48 standard business hours.
5. All clients will be expected to present at the Health & Human Services office located at 514 Riverview Drive in Waukesha for an in person assessment within 5 business days of document submission.
6. Hours for Open Access are Monday, Wednesday and Thursday from 12:30pm until 3:00pm and Tuesday and Friday mornings from 8:30am until 10:00am.
7. Open Access Assessment times are not prescheduled and are available in limited quantities each day, so please plan accordingly.

Client Rights and Privacy Notices:

• Notice of Privacy Practices Regarding Health Information (6243-B, Rev. 1/25/2022)
• Notificación de las Normas de Privacidad Acerca de la Información de Salud (6243-B, Rev. 1/25/2022)
• Client Rights and the Grievance Procedure - Outpatient CLI-0121 (pdf)
• Rights of Minors - Outpatient Behavior Treatment P-20470B (pdf)

Forms to Complete: All forms below must be completed prior to assessment. If you are unable to complete forms electronically, paper forms will be provided at the time you present at the Outpatient Clinic.

• Acknowledgement of Receipt of Notice of Privacy Practices Regarding Health Information (6243-A, Rev. 1/25/2022)
• Acuse de Recibo de Aviso de Prácticas de Privacidad Acerca de la Información de Salud (6243-A, Rev. 1/25/2022)
• Admission Questionnaire CLI-0015 (pdf)
• Client Payment Responsibility Agreement ADM06-0125 (pdf)
• Clinical Division Treatment Agreement CLI02-0002 (pdf)
• Consent Form for Treatment CLI02-0017 (pdf)
• Informed Consent for Telehealth Services CLI-0140 (pdf)
• Patient History CLI02-0060
• Questionnaire for State Reporting Purposes ADM06-0805 (pdf)
• Release of Information-Insurance Info ADM06-0863
• TB Screen Questionnaire CLI02-0951  (pdf)

Call Admissions at (262) 548-7666 with questions.

Clincial Services Division Purpose:

To provide high quality, individualized, culturally-responsive mental health and substance use services that help people improve their health, safety, well-being, and quality of life.