Waukesha County

Waukesha County Communications
Specialty Teams

Leadership Team

WCC’s leadership team consists of six shift supervisors, one training supervisor, one operations and training management, and one emergency preparedness director.  These leaders support three shifts for 24/7 operations, all specialty teams, WCC’s facility, special projects and long-range planning, and the overall mission, vision, and values of the organization. 

Operator in Charge (OIC) 

A team of telecommunicators with specific supervisory-level training and exceptional leadership qualities who staff the supervisor desk and oversee all operations at WCC in the event there are no supervisors able to staff the center.  This may occur during Leadership Team meetings and use of benefit time.

Training Team (CTO)

Certified Association of Public Safety Communications Officials (APCO) Communications Training Officers (CTOs) who train all WCC telecommunicators.  CTOs provide both classroom instruction and train telecommunicators on call-taking, teletype, and police and fire dispatch positions.  All training activities are logged in trainees’ daily observatory reports (DORs) on training laptops.    

Emergency Medical Dispatch Q Group (EMD-Q)

International Academies of Emergency Dispatch (IAED) Emergency Medical Dispatch Qs (EMD-Q) who review EMS calls processed by telecommunicators to ensure compliance with the EMD protocol.  EMD-Q is a team of telecommunicators and supervisors who have extensive knowledge on the Medical Priority Dispatch software that WCC telecommunicators use.  They evaluate cases and provide feedback on a telecommunicator’s compliance with case entry, chief complaint selection, key questioning, post-dispatch instructions, dispatch life support, case exit, and overall customer service.  

Emergency Fire Dispatch Q Group (EFD-Q)

International Academies of Emergency Dispatch (IAED) Emergency Fire Dispatch Qs (EFD-Q) who review EFD calls processed by telecommunicators to ensure compliance with the EFD protocol.  EFD-Q is a team of telecommunicators and supervisors who have extensive knowledge on the Fire Priority Dispatch software that WCC telecommunicators use.  They evaluate cases and provide feedback on a telecommunicator’s compliance with case entry, chief complaint selection, key questioning, post-dispatch instructions, dispatch life support, case exit, and overall customer service.

Incident Dispatch Team (IDT) 

The IDT is composed of WCC supervisors and tactical telecommunicators.  All team members are specially trained Incident Command System (ICS) personnel who are available for deployment to any large scale or otherwise significant incident to assist the incident commander and other command post personnel with on-scene communications, resource management, logistical support, documentation and various related tasks as dictated by the incident. Additionally, by supporting the incident communications and assisting with resource management at the scene, IDT members are able to shift the workload of the incident away from the Emergency Communications Center. 

Southern Wisconsin Peer Support Team (SWIPST)

SWIPST is a certified peer support team comprised of telecommunicators and supervisors at WCC and Dane County Public Safety Communications in addition to a clinical liaison who support a confidential assistance program for all employees.  The individuals make-up an advisory group, team coordinators, peer supports, and a Professional Resource Group.  The overall goals of the team are to educate, empower, mitigate crisis, facilitate resource connection, and practice confidentiality.  Members of SWIPST possess superior communication and interpersonal skills, and attend the following trainings:  Survive and Thrive Comprehensive Stress Resilience, The Power of Peer Support – Introductory Course, and 911 Certified Peer Support.

Critical Incident Stress Debrief Team (CISD) 

This group consists of active and retired law enforcement, fire, medical, and dispatch personnel who are certified through International Critical Incident Stress Foundation, Inc. It is a formal, highly structured and professionally recognized process for helping those involved in a critical incident.  The intent is for those involved to: share their experiences, vent emotions, learn about stress reactions and symptoms, and be given referral information for further help if required.  It is a confidential, voluntary and educative process, which is sometimes called 'Psychological First Aid'.

Community Education Team (CET)

A committed group of telecommunicators and supervisors ready to engage with those we serve through education, encouragement of learning, and safety tips.  CET members are willing to attend functions such as but not limited to: National Night Out, any Police or Fire open-house, Training Sessions, Neighborhood Watch Meetings, Community Functions, School Programs, Career Days, Fairs/Festivals, Senior Citizen Groups, Safety Days, Church Events, Girl Scout or Boy Scout Events, etc.

We offer tours of our Dispatch Center 24 hours a day/7 days a week.  We offer classes for certification in CPR/First Aid for adults, children, and infants for a small fee.  CPR instructors hold classes on-site and off-site to suit the needs of our course participants. Please feel free to contact us with any questions or requests. We are happy to discuss options with you.

Social Media Team

The WCC Social Media Team’s objective is to connect with all possible stakeholders, provide education about our industry, support our agencies, and for team members to utilize their knowledge and passions to have fun and be creative while developing content.  WCC utilizes Facebook to do these activities.  The Social Media Team also heads the Employee of the Month Program with support from the Leadership Team.

Hiring Team

The hiring team is a diverse group of telecommunicators and supervisors who evaluate and score written interviews as well as interactions during the two hour sit-in with applicants.  Select members of this team sit on the interview panel as well.  

SOP (Standard Operating Procedure) Committee

The SOP Committee is a group of telecommunicators and supervisors who review existing SOPs for accuracy.  The committee makes edits as needed and communicates all changes with WCC staff to ensure all practices are current.

Employee Management Group (EMG)

EMG is team of telecommunicators and individuals on the Leadership Team who meet as needed to discuss important issues or opportunities for improvement within the organization.  The goal of this team is to keep the lines of communication open and allow employees the opportunity to be involved in the growth of the center.

Telecommunicator Emergency Response Taskforce (TERT)

A group of experienced telecommunicators with specialized Incident Command System (ICS) training that can be called on in the event another Emergency Communications Center is dealing with disaster and needs additional support; for example, a tornado rips through central Wisconsin…that particular dispatch center may call on TERT to send outside dispatchers to their center to help get through the added stress on the center and its employees.

Emergency Management Assistance Team (EMAT)

A group of telecommunicators and supervisors who provide support and participate in training exercises with Waukesha County Emergency Management.  Team members have additional Incident Command System (ICS) certifications and commit their availability to render assistance in the event of disaster.

Police Protocols 

Police Protocols is a group of telecommunicators, members of the leadership team, and department chiefs who meet monthly to discuss policy needs and changes.  The committee ensures equal representation amongst departments and WCC personnel to achieve uniformed processes in the patrol field and in dispatch.   

Fire Protocols

Fire Protocols is a group of telecommunicators, members of the leadership team, and department chiefs who meet monthly to discuss policy needs and changes.  The committee ensures equal representation amongst departments and WCC personnel to achieve uniformed processes in the field and in dispatch. 

MABAS (Mutual Aid Box Alarm System)

A team of telecommunicators and supervisors who meet bimonthly with MABAS representatives from Division 106 (Waukesha County) to review MABAS calls throughout the year to improve working relationships between fire departments, obtain data on all MABAS calls, and review the pre-determined response cards as needed.