Waukesha County

Waukesha County Communications
Specialty Teams

Community Education Team (CET) – A committed group of individuals ready to engage with those we serve. We anticipate partnering with our agencies to continue the education of the public and explanation of our services. We encourage participation and learning, through education and prevention with the hopes that bystanders will become involved when an incident happens.

We are willing to attend functions such as but not limited to: National Night Out, any Police or Fire open-house, Training Sessions, Neighborhood Watch Meetings, Community Functions, School Programs, Career Days, Fairs/Festivals, Senior Citizen Groups, Safety Days, Church Events, Girl Scout or Boy Scout Events, etc.

We offer tours of our Dispatch Center 24 hours a day/7 days a week.

We offer classes for certification in CPR/First Aid for adults, children, and infants for a small fee. CPR instructors hold classes on-site and off-site to suit the needs of our course participants.

Please feel free to contact us with any questions or requests. We are happy to discuss options with you.


Critical Incident Stress Debrief Team (CISD) – A group of telecommunicators specially trained in an intervention protocol developed specifically for dealing with traumatic events. It is a formal, highly structured and professionally recognized process for helping those involved in a critical incident.

The intent is for those involved to:

share their experiences
vent emotions
learn about stress reactions and symptoms
be given referral information for further help if required
It is not psychotherapy. It is a confidential, voluntary and educative process, which is sometimes called 'Psychological First Aid'.

Incident Dispatch Team (IDT) - The IDT is composed of two WCC supervisors and six tactical dispatchers. All team members are specially trained communications personnel who are available for deployment to any large scale or otherwise significant incident to assist the Incident Commander and other command post personnel with on-scene communications, resource management, logistical support, documentation and various related tasks as dictated by the Incident. Additionally, by supporting the incident communications and assisting with resource management at the scene, IDT members are able to shift the workload of the incident away from the Emergency Communications Center.


Telecommunicator Emergency Response Taskforce (TERT) – A group of specialty trained telecommunicators that can be called on in the event another communication center is dealing with disaster and needs additional support. For example a tornado rips through central Wisconsin, that particular dispatch center may call on TERT to send outside dispatchers to their center to help get through the added stress on the center and its employees.