Text Messaging Service Agreement
Terms and Conditions
By subscribing to Waukesha County Collection Division’s Text Message Service you, agree to the following Terms and Conditions:
Mobile Phone Ownership and Mobile Number: When you subscribe to Waukesha County Collection Division’s text message service you are confirming the mobile phone number you use to subscribe is the mobile number associated with your mobile phone. You and no other person will use this mobile phone to communicate with Waukesha County Collection Division (WCCD) about your account(s). Throughout this agreement the word “you” includes the person associated with the mobile phone and mobile number you use to subscribe to this text message service.
Agreement: This Terms and Conditions document is an agreement between you and WCCD which explains some of your important rights under the law, how the text message service works, how text fees and data rates may apply, how you may access information, when we may initiate text messages to the mobile phone number you used to subscribe, your agreement to receive text messages and other important features associated with the text message service.
Voluntary Participation: WCCD offers this text message service to you in connection with the collection of government debt. This is a voluntary service you may start or stop at any time.
Purpose: The purpose of this text message service is to allow you to obtain information about your account(s) associated with this mobile phone number by texting key words to WCCD. The key words and their definitions appear below. The purpose is also to allow WCCD to send certain kinds of text messages to you using the mobile phone number you use to subscribe.
Accounts Subscribed: This text message service allows you and WCCD to communicate about any accounts in our system, now or in the future, associated with the mobile phone number you use to subscribe. Accounts Subscribed placed with us that are closed, inactive, subject to a cease communication or otherwise prohibited from collection activity will be excluded from this text message service.
Consent: By subscribing to this text message service, you consent to participate in WCCD’s text message service and understand and agree:
- WCCD may send limited types of text messages to you about Account(s) Subscribed to this service as described below in WCCD Initiated Text Message Service;
- When you text a Key Word to a short code you consent to receive an immediate, automated text message response to be sent to you from WCCD’s automated, text message service regardless of the time of day, day of week or frequency of the communications; and
- Text messages sent to you by WCCD may appear on the face of your mobile phone or device and you will manage the settings associated with how text messages are displayed on your phone or device to protect your confidential information.
Text Message Service Termination Process: WCCD and its agents do not have the ability to unsubscribe you from this text message service without your participation. To terminate participation or unsubscribe from WCCD’s text message service, you need to text the word STOP, ALTO, STOP., STOP!, STOPNOW, STOPALL, STOP ALL, END, ENDALL, END ALL, QUIT, QUITNOW, CANCEL, CANCELAR, NOMO, UNSUBSCRIBE, REMOVE, OPTOUT, PARA, PARAR, PARE, or ARRET to WCCD’s text number. Unsubscribing from WCCD’s text message service will not revoke or cancel other types of permissions you have granted WCCD using the mobile number you use to subscribe to this text message service.
By enrolling in this text message service, you consent that following such a request to unsubscribe, you will receive a one-time text message from WCCD confirming your removal from WCCD’s text message service. Following such confirmation message, no additional text messages will be sent unless you voluntarily subscribe again to this text message service.
If you deactivate the mobile number you used to subscribe to WCCD’s text message service, WCCD will unsubscribe you from its text message service and send you a one-time text message confirming your removal from WCCD’s text message service. Following such confirmation message, no additional text messages will be sent unless you voluntarily subscribe again to this text message service.
Translation of Abbreviations: WCCD’s text message service uses abbreviations when communicating with you. Please refer to this abbreviation translation list or contact WCCD if you have questions or need assistance.
# - consumer’s mobile phone number
2 - abbreviation for the word “to”
4 - abbreviation for the word “for”
Acct - account(s) associated with the mobile phone number and phone you used to subscribe and which you alone, own, use or have access
Comm - communicate or communication
Comms - communications
Info - information
Msg or Msgs - message or messages
Msging - messaging
Msg&DataRatesMayApply - message and data rates may apply
Multpl - multiple
Pls - please
Pmt - payment
Rcpt - receipt
Rcv - receive
Rcvd - received
Rcving - receiving
Req - request
Txt - text
Consumer Initiated Key Word Text Message Service: This text message service allows us to send text messages to you but restricts your ability to communicate to us to the following keywords: START, STOP, TERMS, & HELP.
Key Words:
- Text START to indicate your consent for WCCD to send text messages to the mobile phone number you use to subscribe and provide you with the Terms and Conditions regarding this text message service.
- Text HELP to receive the phone number of our customer service representative who can provide you with further information about your Account(s).
- Text STOP, ALTO, STOP., STOP!, STOPNOW, STOPALL, STOP ALL, END, ENDALL, END ALL, QUIT, QUITNOW, CANCEL, CANCELAR, NOMO, UNSUBSCRIBE, REMOVE, OPTOUT, PARA, PARAR, PARE, or ARRET to unsubscribe from WCCD’s text message service. By texting any one of these key words you consent and agree to receive a one-time text message from WCCD] confirming you have been unsubscribed from this text message service.
- Text TERMS to request a link to the Terms and Conditions.
- Text HOURS to receive WCCD hours of operation.
- Text ADDRESS to receive WCCD mailing and physical address.
WCCD Initiated Text Message Service: WCCD may at times decide to initiate text messages to the mobile phone number you use to subscribe to its text message service.
- Contact Agency - WCCD may send you a text message to request you contact them.
- Failed Payment Notification - WCCD may send you a text message if your payment did not process due to insufficient funds in the account or another problem which prevented the processing of the payment.
- Past Due - WCCD may send you a text message reminder to notify you a scheduled payment was missed and invite you to make a payment.
- Reminder of Payment Due Date - WCCD may send you a text message to remind you when your payment is due.
Unless described above, WCCD will not initiate text messages to you using the mobile phone number you use to subscribe to this text message service.
Costs and Charges: WCCD does not have a separate charge for this text message service; however, message and data rates may apply from your mobile phone carrier. Subject to the terms and conditions of your mobile phone carrier, you may receive text messages sent to your mobile phone. Participation in this text message service is standard rated (no premium content).
By providing your consent to participate in this text message service, you approve any such charges from your mobile phone carrier. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance.
WCCD’s Right to Terminate: WCCD reserves the right to terminate this text message service, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays.
OPTIONAL PROVISION: WCCD’s Right to Limit Key Word Requests: Communicating with you is important to WCCD. To maintain accuracy in our responses to your key word requests, WCCD reserves the right to block key word requests we receive from you and to which our records show we have responded. If at any time you believe your key word requests have been blocked in error, please contact us at 262-548-7876.
United States Participating Carriers Include:
ACS/Alaska, Alltel, AT&T, Bluegrass Mobile, Boost Mobile, Mobile Nation, Cellular One of East Central Illinois, Cellular South, Centennial, Chariton Valley Cellular, Cincinnati Bell, Cox Communications, Cricket, EKN/Appalachian Wireless, Element Mobile, GCI, Golden State Cellular, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, iWireless, Metro PCS, Nex-Tech Wireless, nTelos, Plateau Wireless, South Canaan, Sprint, T-Mobile, Thumb Cellular, United Wireless, US Mobile Cellular, Verizon Wireless, Viaero Wireless, Virgin, WCC. Additional carriers may be added.
Canada Participating Carriers Include:
Aliant Mobility, Bell Mobility, Fido, MTS, NorthernTel Mobility, Rogers Wireless, SaskTel Mobility, Télébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile. Additional carriers may be added.
