Veterans Service Department
Human Service Center
Address: 514 Riverview Avenue,
Waukesha WI, 53188
Phone: (262) 548-7732
TTD: (262) 548-7311C
Fax (262) 896-8588
Hours of Operation:
Monday through Friday
8:00am to 4:30pm
Bus service is available through
Waukesha Metro transit.
1. How do I get a veteran’s ID card?
Currently there is no Federal veteran’s ID card. In Wisconsin a veteran can have a “Veteran Identifier” added to his/her driver’s license. To be eligible, your DD-214 must show your discharge as Honorable or General Under Honorable Conditions. You also must have served on Active Duty for 90 days with one day during a designated wartime period, or have served two years during peacetime. Active Duty for training purposes only does not qualify. If you’re enrolled in the Milwaukee VA Medical Center for healthcare, you can get a VA ID card from their ID card office.
2. Can you help me file a service-connected disability claim?
Absolutely! There is no need for a Waukesha County veteran to travel to the Milwaukee VA Regional Office to file a claim. We also caution against filing it online yourself. We can provide valuable tips, insight, and follow-up on your claim. There is no charge for any of our services.
3. How do I sign up for VA Healthcare?
There are several ways to apply. You’ll need your most recent tax return and account numbers for any current insurance programs in which you’re already enrolled. It’s also best to review the form they require, the 10-10EZ, which you can find HERE
To sign-up for VA healthcare:
The best method is to walk in to the Milwaukee VA Medical Center and apply in-person. This way, you can ask and get answers to your questions right there on the spot.
You can apply over the phone by calling 1-877-222-VETS (8387) Monday-Friday between 8 a.m. and 8 p.m. EST.
You can apply online HERE
You can apply by mail. You can download the 10-10EZ form, complete it, and mail it to:
Health Eligibility Center
Enrollment Eligibility Division
2957 Clairmont Road, Suite 200
Atlanta, GA 30329-1647
4. Can I get free glasses and hearing aids from the VA?
Possibly. Each VA Medical Center (VAMC) is permitted to make its own policy regarding providing veterans with free glasses and hearing aids. To find out if you can get them for free, you must first be a registered patient with the Milwaukee VAMC. Then make an appointment with your primary care doctor. At the appointment, ask your doctor how to obtain the glasses or hearing aids for free. For hearing aids, explain to your doctor that you’re unable to fully understand his/her medical guidance due to your hearing loss.
6. I’d like to get a VA Home Loan. How do I get a Certificate of Eligibility?
First, visit this website to ensure you meet the VA’s eligibility criteria.
Primarily the Certificate of Eligibility is obtained by your lender. If for some reason your lender can’t assist, you can apply for it via your eBenefits.gov account. Follow these steps:
After logging in, click “Apply” (on the left)
Scroll down to “Housing” and click on “Certificate of Eligibility for Home Loan”
7. Who can I talk to about business loan programs for veterans?
Start with the State’s Veteran Representative for the Small Business Association, who you can reach at 414-297-1099. You can find more info on their office on this WEBSITE
8. There’s an office I need to reach at the VA, but I don’t have the extension. How do I find it?
The VA has an information line you can call 24/7 to find the number of the office you need to reach – their number is 1-844-MyVA311 (1-844-698-2311).
9. How do I get medals that were awarded but never issued, or replace medals that were lost?
You can request replacement medals for you or a deceased relative via the eVetRecs website
For More information on replacement medals and decorations, check out this WEBSITE
10. Does your office play a role in registering for the draft?
No, we assist those who’ve already served. Registering for the draft is a Federal requirement administered by the U.S. Government’s Selective Service System office. The process can be completed online, in high schools, and via the Post Office. For more information, see this website CLICK HERE
11. Can your office provide guidance on civil service benefits?
No, “civil service” is civilian government service and consists of different benefits and programs than those given to military veterans. You would need to contact the HR department of the agency for which you were employed.
13. I submitted my application to enroll in VA healthcare but haven’t received a response. How do I follow-up?
You can check the status of your VA healthcare application by calling 414-384-2000 extension 42038.