Waukesha County

COVID-19 Vaccine: Learn more at www.waukeshacounty.gov/vaccine

 

Hours, Access, and Services at Waukesha County

Waukesha County will not issue a local mandate and will allow staff and residents to choose whether to wear a mask in most county facilities. Employees and residents are required to wear masks in the Courthouse, which is subject to an order by the Supreme Court, and in clinical and hospital settings such as the Waukesha County Vaccine Clinics, Mental Health Center, and Waukesha Employee Health & Wellness Center. Waukesha County employees may also be directed to wear masks during events where social distancing is difficult to maintain.

Please see below for Waukesha County in-person services, building access, and hours of operation by department. 

Save a trip: Many Waukesha County services are available online and by phone. Please see below for contact info and other key details.

We are committed to providing the highest level of service to Waukesha County residents and visitors. Thank you for helping us to preserve safety in Waukesha County facilities and to prevent future closures.

Updated: April 27 at 8:40 am


Café Waukesha (AC • CH)

Hours: 7:30 am - 1 pm

Order ahead: To place an order, phone 262-896-8385 at least 15 minutes before desired pick-up time. Pay upon pick-up. 

Ongoing food safety and sanitation to safeguard staff and customers: cleaning and disinfecting; food and beverage handling and preparation protocols; social distancing; clear safety barriers; reduced self-service options; increased staff-served menu items and fresh-to-go items; staff health and hygiene protocols.

Our Café staff looks forward to serving you!


Child Support (AC)

For customer servicePhone 414-615-2586 or visit us for in-person service in room AC 348.

To drop off: Applications for services, other documents, and payments for Child Support division are to be dropped off Monday - Friday from 8 am - 4:30 pm at room AC 348. Thank you.


Circuit Courts (CH)

As of Monday, June 22, 2020, Clerk of Court’s offices are open for in-person services. More info: www.WaukeshaCounty.gov/CircuitCourts

All court filings and documents can be processed in person (view room numbers), via the Wisconsin Courts’ eFiling System, via US mail, and via fax. As of Monday, September 21, the Courthouse lobby drop box is no longer available. Each US mail or fax submission must include: 

1. Original Filing Document and appropriate number of copies
2. Self-addressed stamped envelope (only if return of filed stamped copies is requested)
3. Payment for filing fee by check, cashier’s check, or money order
4. Paying by card? Requesting a return phone call for more info? Then please include your name and phone number.

Traffic Citations Calendars: canceled through July 31, 2021 (more info)

Jury Services: resumed as of July 7, 2020 (more info)


Collections (AC)

For all collections questions or to arrange a payment, please contact 262-548-7876 for assistance.

Making a payment via check: Checks, money orders, and cashier checks must have a “Pay to the Order” of Waukesha County Collections Division and reference the account number or account name (mailing address below).

Making a payment via credit/debit card: Phone 262-548-7876 to make a card payment.

Making a payment in person: Waukesha County's Collections Division is open to the public and accepting payments via cash, check, and card in room AC 348. Recommended: Our customers are encouraged to make all payments payment via phone or US mail (mailing address below).

Waukesha County Administration Center 
515 W. Moreland Blvd. • AC 348
Waukesha, WI 53188


Corporation Counsel (AC)

Normal operations have resumed. For services and information, contact us by phone at 262-548-7432 or via email (here).


County Executive (AC)
Waukesha County Executive's Office is open to the public. To best ensure the safety of our staff and customers, we strongly recommend that visitors set an appointment by phone at 262-548-7902 or email at countyexec@waukeshacounty.gov. Thank you!

Health & Human Services

Note: For the safety of those we serve and HHS staff, all visitors will undergo a brief screening when entering the Mental Health Center (MHC), Juvenile Center (JC), and Human Services Center (HSC). Prior to accessing the buildings, visitors will be asked a series of COVID-19 screening questions. Thank you.

Human Services Center (HSC)

    • Aging and Disability Resource Center (ADRC) Information and Assistance Call Center is open at 262-548-7848.
    • The in-person ADRC office reopened as of May 17, 2021.
    • Senior Dining Centers continue to be closed.
    • Home delivered meals (Meals on Wheels) returned to their usual hot meal delivery 5-days per week as of June 1, 2021. More info: 262-548-7848.
    • Children’s Long-Term Support services and Birth to Three services are conducted in-person or via tele-health at the request of the parent.
    • Economic Support Services have returned to normal operations as of April 2021.
    • Essential Services such as Adult Protective Services, Child Welfare Services, and Youth Justice Services resumed in-person response as of May 1, 2021. Phone and video calls may be available by request of individuals and families. Crisis Services resumed in-person response as of March 29, 2021. 
    • Genoa Pharmacy remains open. They are able to mail medications (and will deliver in emergencies). More info: 262-955-8811.
    • Outpatient Mental Health & Substance Use Clinic is providing face-to-face services for individuals and group sessions. Telehealth is available when appropriate.
    • Open Access (Intake Assessments) is still available. Clients may pick up the paperwork or find it online, and return forms in person to the Human Services Center or email them to Records Services. More info: 262-548-7666.
    • The Public Health Clinic is open by appointment only on Tuesdays and Thursdays as of May 24, 2021. More info: 262-896-8430.
    • Records Services returned to normal operations as of April 5, 2021. Records requests are welcome via US mail, fax, or in-person at the Human Services Center. Find more process info here: www.WaukeshaCounty.gov/HealthAndHumanServices/health-information/MedicalRecords. Note: If you are requesting to receive records via secure email, include email address as a receipt method in the completed authorization form. 
    • Senior Dining Sites are closed. Home meal delivery continues operation.
    • Teen Court is offered via scheduled video/phone sessions. No in-person sessions until further notice.
    • Veterans’ Services Office is open for walk-in services.
    • WIC Clinic is open for services by appointment only. For more info, call: 262-896-8440. Enter through the Public Health main entrance Mon, Weds, Thurs, Fri – 8:15 a.m. to 4 p.m. and Tues – 10:30 a.m. to 5:30 p.m. 

Mental Health Center (MHC)

    • Inpatient Mental Health Center has suspended visitations except for clergy, representatives of the court, and guardians. Exceptions to visiting are reviewed on a case-by-case basis.

Juvenile Center (JC)

    • Juvenile Center visits are non-contact visits conducted on site. Visitors are asked to wear a mask. Youth and visitors will be separated by a glass panel. To schedule a visit and receive the latest visit protocols, call 262-548-7753.
    • Teen Court is being offered via scheduled video/phone sessions. No in-person sessions are occurring until further notice.

For more information about your desired service or HHS division: www.WaukeshaCounty.gov/HHS


Human Resources (AC)

For Human Resources questions and assistance, please contact us by phone 262-548-7044 or email (here)


Jail & Sheriff

Waukesha County Jail (WCJ) 

Public visitation resumed as of June 22, 2020. Please note: Public areas are subject to elevated cleaning plans; visitors will encounter posted guidance to maintain social distancing. Available seats are limited. Thank you! More: www.WaukeshaCounty.gov/jail-division

Sheriff's Department (LEC)
We're happy to announce that the following programs and services have returned, as of autumn 2020: 

      • Concealed Carry Weapons (CCW) classes (more info)
      • Citizens Academy (more info)
      • Eddie Eagle GunSafe program for kids (more info)
      • Onsite public and professional visitation (non-contact only)
      • Community appearances and presentations (upon approval)
      • Courtesy preliminary breath tests (PBTs) for court services and Wisconsin Community Services program participants

As of March 19, 2020, the following programs and services are suspended:

  • Public fingerprinting on Wednesdays at 1-3 pm and Fridays at 9-11 am
  • Coffee with a Cop (anticipated to resume: June 2021)

Questions? Contact us: www.WaukeshaCounty.gov/sheriff


Parks & Land Use (AC)

Permit and Licensing assistance: To help us serve you more efficiently, our customers are strongly recommended to submit information for review via email:

Park facility hours, access, and availability County Parks • Eble and Naga-Waukee Ice arenas • Golf courses • Retzer Nature Center • Waukesha County Expo Center
Get the latest info at www.WaukeshaCounty.gov/parkalerts

Park Entrance and Lake Access annual stickers Buy online anytime.  


Public Works (AC)

Waukesha County Public Works offices are open for in-person services (view hours and locations).

Recommended: Our services remain available by email and phone. Get started: www.WaukeshaCounty.gov/DPW


Purchasing (AC)

For all Purchasing questions, please phone 262-548-7888.

Bid/RFP Submissions: Purchasing encourages vendors to submit Bids/RFPs electronically; please find submittal instructions in the Bid/RFP document. However, if you intend to mail your bid/proposal or drop off in person, review Bid/RFP documents for instructions regarding mailing address and drop off location at room AC 320 in the Administration Center by the required deadline. Responses received after the Bid/RFP due date and time may be rejected. Check often for amendments to Bids/RFPs that may alter due dates, schedules, and other details during this evolving situation. Thank you!

Bid/RFP Openings: Purchasing conducts Bid/RFP openings via phone. See posted Bids/RFPs for instructions for calling in using an access code.


Register of Deeds (AC)

Recommended: All Register of Deeds services are available online • by phone • by email • via US mail

In-Person services: Need in-person Vital Records or Land Records services? We welcome you to our offices by appointment only. Make an appointment: www.WaukeshaCounty.gov/ROD or 262-548-7583. Limited walk-in assistance is available.

Arrived without an appointment? You'll spot applications, brochures, and other resources for your use in the hallway near the entrance to room AC 110; you are very welcome to then use our drop box service to submit applications for delivery to you via US mail or for pick-up (by appointment only).

Sorry, no in-person services for Recording customers. Please submit documents to be recorded via US mail or the dropbox located at the entrance to room AC 110 (more info). 

Questions? Contact us: www.WaukeshaCounty.gov/ROD


UW-Extension (AC)

All in-person services are available, unless otherwise noted at: www.WaukeshaCounty.gov/UWex



Building Hours:

CH
Waukesha County Courthouse
Monday - Friday • 8 am - 4:30 pm 

515 W Moreland Blvd 
Waukesha WI 53188 (map)

AC
Waukesha County Administration Center
Monday - Friday • 8 am - 4:30 pm 
515 W Moreland Blvd

Waukesha WI 53188 (map)

HSC
Waukesha County Human Services Center
Monday - Thursday • 8 am - 8:45 pm 
Friday • 8 am - 4:30 pm 

514 Riverview Ave
Waukesha WI 53188 (map)

MHC
Waukesha County Mental Health Center
1501 Airport Rd

Waukesha WI 53188 (map)

JC
Waukesha County Juvenile Center
521 Riverview Ave

Waukesha WI 53188 (map)

LEC
Waukesha County Law Enforcement Center - Sheriff's Dept
Lobby open 24/7
515 W Moreland Blvd
Waukesha WI 53188 (map)

WCS
Waukesha County Sheriff's Substations
Pewaukee info
Sussex info
Delafield info
Merton info

WCJ
Waukesha County Jail
Public visitation resumes June 22
Lobby open 24/7
515 W Moreland Blvd

Waukesha WI 53188 (map)