Waukesha County

Standards of Service Excellence

In Waukesha County we commit to the highest levels of customer service. Our team is dedicated to serving all customers by living our core values, standards of service, and behaviors of excellence.


Teamwork & Collaboration
Committing to working constructively with team members, to produce excellent results.
• Collaborate with an open mind
• Respect the ideas of others
• Seek mutually beneficial solutions
• Display confidence in self and colleagues


Innovation
Being open to the possibilities of new concepts, processes, and procedures that have the potential to positively benefit our customers, both internal and external.
• Educate internal and external customers
• Be creative to solve problems
• Share resources from outside our organization
• Foster an environment that encourages new ideas


Efficiency & Cost Savings
Providing cost effective service to those we serve, while maintaining accuracy and timeliness.
• Engage in quality assurance reviews
• Be mindful of time and expenses
• Welcome suggestions for improvements
Communication
Conveying information in a way that meets the needs of all individuals.
• Share appropriate information openly
• Actively listen and share information while being clear and descriptive
• Inform and encourage feedback from colleagues


Ethics & Diversity
Cultivating and maintaining trust and accountability through transparency, honesty, and respect.
• Value a diverse population
• Seek opportunities to be inclusive
• Show appreciation for individual experiences
• Maintain professional conduct


Well-being
Supporting and promoting the health and safety of all individuals.
• Seek support in tough situations
• Commit to safety and awareness of environment
• Foster self-care and professional growth