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The Waukesha County Communications Center (WCC) is the largest Public Service Answering Point (PSAP) in Waukesha County processing cellular, landline, and text-to-911 calls for 20 police departments and 17 fire departments. 

WCC is also the primary dispatch center for Division 106 (Waukesha County) of the Mutual Aid Box Alarm System (MABAS), which handles the coordinated dispatch of predetermined mutual aid units and resources from multiple fire departments on incidents where more apparatus or manpower is needed such as a structure fire or mass casualty incident.  

Our Mission:

"We are lifelong learners; accepting our responsibilities, challenges, and necessary changes with a willing and open attitude.  Through protocol application, technical expertise, and exceptional customer service; we are dedicated to serving those who live, work, and visit our Waukesha County communities.  We are committed to our critical role as the "First" First Responders, sending the right help to the right place at the right time."

Build a Meaningful Career with Us!

Embark on a fulfilling career that enables you to create a lasting and beneficial influence within your community.

Build A Meaningful Career With Us!

Embark on a fulfilling career that enables you to create a lasting and beneficial influence within your community.

Training Opportunities

Check Back Soon!

Enroll now to get timely public safety alerts and severe weather warnings that are crucial for the safety of you and your family.

Upcoming Trainings

Emergency Medical Dispatch v14

Date: 9/22-9/24
Class Times: 8:00 AM - 5:00 PM 
Course ID: 404929
Course Information: The Emergency Medical Dispatcher (EMD) has been recognized as an essential component of effective EMS systems. Proper and timely training, as well as a sound Medical Protocol, help EMDs deliver quality care to the public with emergency medical needs. 
Participants who complete the 3-day course will be eligible for certification through the International Academy of EMD. To be EMD-certified, the applicant must also be CPR-certified through the National Safety Council, American Heart Association, American Red Cross, European Resuscitation Council, or equivalent. We recommend this training be completed before attending the EMD course.

Emergency Fire Dispatch v7

Date: 9/25-9/26
Class Times: 8:00 AM - 5:00 PM 
Course ID: 404930
Course Information: The Emergency Fire Dispatcher (EFD), through the use of the FPDS™, brings the science of structured call processing to the fire-rescue field. Completion of this course provides students with the confidence to begin using the protocol online in the busiest of communication centers. Classes use hands-on teaching, class participation, simulated and actual calls, and feedback to prepare the students for work in a communication center.

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Additional Questions?

Please contact us or send us an email to wcc@waukeshacounty.gov. We will receive your question and have an answer for you shortly! 

Waukesha County Commuications Center logo for sheriff, dispatch, police, and ems

Non-Emergency Phone Number

262-446-5070

1621 Woodburn Road

Waukesha WI, 53188

24/7 Hours of Operations

Email: wcc@waukeshacounty.gov

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