We impact through integrity by upholding honesty and ethical standards in every call, every dispatch, and every interaction we have with our peers, even when it is challenging or uncomfortable.
About Us
Waukesha County Communications Center (WCC) holds the most dedicated 9-1-1 professionals who work around the clock to ensure public safety. From answering emergency and non-emergency calls to dispatching police, fire, and EMS; these telecommunicators ensure that the correct help is sent to the correct location every time!
2023 Call Volume
2024 Call Volume
Our Values
We, the employees of Waukesha County Communications, are dedicated to upholding our core values. With the understanding that these same core values are the solid foundation, we can build upon to create a culture at Waukesha County Communications that everyone can be proud of.
We impact through teamwork by supporting each other through collaboration, meeting others where they are, appreciating new perspectives, and together, recognizing that success is a shared effort.
We impact through adaptability by remaining flexible, calm, and solution-focused in the face of change. We build resiliency when overcoming adversity
We impact through authenticity by acting as our true selves, appreciating others for who they are and what they contribute.
We impact through accountability by taking responsibility for our actions and behavior, capitalizing on opportunities for growth from both successes as well as setbacks.
We impact through respect by highlighting human connection, accepting others, and approaching situations with empathy, patience, and without judgement.
Operations and Facility
The Waukesha County Communications Center (WCC) is the largest Public Service Answering Point (PSAP) in Waukesha County, processing cellular and landline calls for many Police and Fire departments. WCC dispatches first responders and handles radio communications for 20 police and 17 fire departments. WCC is also the primary dispatch center for Division 106 (Waukesha County) of the Mutual Aid Box Alarm System (MABAS), which handles the coordinated dispatch of predetermined mutual aid units and resources from multiple fire departments on incidents where more apparatus or manpower is needed such as a structure fire or mass casualty incident.
WCC's original 12,000 square-foot building at 1621 Woodburn Road in the City of Waukesha was completed in January 2004 and began operations on July 17th, 2004!
Dispatch Center
Our 911 dispatch center, also known as a public safety answering point (PSAP), is designed to facilitate efficient communication between our telecommunications and agency responders to ensure a rapid response in emergencies.
Workstations
We have 17 workstations and one Supervisor station, each equipped with multiple monitors, a phone system, a radio console, and computer-aided dispatch (CAD) systems. Our systems and technology are laid out in a circle to aid in easy communication between dispatchers and call takers as well as visibility and situational awareness.
It's also important that our dispatchers are comfortable in these positions, especially during prolonged shifts. We offer adjustable desks, ergonomic chairs, foot pedals, and additional lights at each position.
Quiet Room
Our quiet room serves as a dedicated space designed to support the well-being and mental health of our employees. This room is essential given the high-stress environment our employees are exposed to daily.
The purpose of this space is to provide stress relief, privacy for confidential conversations and supports our mental health.
Gym
WCC offers a gym for our dispatchers to combat the sedentary lifestyle they often experience on the dispatch floor. Working long hours at their desks, tethered by a headset, can lead to various health issues like obesity, cardiovascular problems, and more. Providing an opportunity and space to encourage physical activity reduces these risks and improves overall energy levels.
During breaks, before or after shifts; our dispatchers find time to reduce stress, improve mental clarity, and promote their emotional resilience by either walking on the treadmill, doing a few push-ups, or riding the bike.
Our Employees
Our 911 dispatchers are our most vital asset. Our employees go through continuous training and education and are indispensable to the operation of emergency services. These are skilled professionals who handle high-pressure situations with remarkable efficiency and compassion, ensuring that help reach those in need as quickly as possible.
Emergency Operations Center
In April 2018, a 7,500-square-foot, $3 million addition was completed, designed to withstand an F2 tornado. This addition added room for administrative offices, a garage for emergency management vehicles and equipment, and the Emergency Operations Center, a state-of-the-art space for large-scale event planning and command operations.
Embedded Mental Health Crisis Counselors
Our Embedded Mental Health Crisis Counselors play a vital role in 9-1-1 and non-emergency dispatch by assisting callers experiencing mental health or substance use crises. They join calls that may require mental health support, offering guidance and resources. Additionally, they monitor our computer-aided dispatch system to identify service calls that may need a mental health response and notify the 24/7 crisis team for possible deployment. Their work ensures timely intervention and appropriate care for individuals in distress.
Telecommunicator of the Year Award
Each year, the Wisconsin Public Safety Communications (WIPSCOM) organization—a collaboration between the Wisconsin chapters of the Association of Public-Safety Officials International (APCO) and the National Emergency Number Association (NENA)—accepts nominations for the Telecommunicator of the Year award. The following examples highlight some of the criteria used to select the recipient:
- Positive attitude towards all aspects of the job.
- Willingness to participate as a team player.
- Demonstrates professionalism and pride that merit enhanced respect and esteem of work environment and employees.
- Display actions that reflect the highest traditions of public safety service.
- Demonstrates above and beyond performance.
Waukesha County Communications has received this award three times!
WCC Supervisor Phil Jacobs, TCOY 2019
WCC Dispatcher George Leveille, TCOY 2023
WCC Dispatcher Tracy Meunier, TCOY 2024
Non-Emergency Phone Number
