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The Waukesha County Communications Center (WCC) is the largest Public Service Answering Point (PSAP) in Waukesha County, processing cellular, landline, and text-to-911 calls for 20 police departments and 17 fire departments.

WCC is also the primary dispatch center for Division 106 (Waukesha County) of the Mutual Aid Box Alarm System (MABAS), which handles the coordinated dispatch of predetermined mutual aid units and resources from multiple fire departments on incidents where more apparatus or manpower is needed, such as a structure fire or mass casualty incident.

Our Mission:

To impact lives by being the first critical link—answering the call, quickly sending the right resources to the right place at the right time, and protecting our community and the safety of responders.

WCC Biannual Report January 2026

Waukesha County Communications is committed to delivering reliable, responsive, and high‑quality public safety communication services to the residents, first responders, and partner agencies we serve. Our January 2026 biannual report provides a comprehensive overview of our current performance measures, staffing, and call statistics.

WCC Biannual Report January 2026

Build a Meaningful Career with Us!

Embark on a fulfilling career that enables you to create a lasting and beneficial influence within your community.

Waukesha County Career Opportunities

Build A Meaningful Career With Us!

Embark on a fulfilling career that enables you to create a lasting and beneficial influence within your community.

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Upcoming Trainings

Emergency Medical Dispatch v14

Date: 4/20-4/22

Class Times: 8:00 AM - 5:00 PM

Location: 1621 Woodburn Rd, Waukesha, WI 53188

Course ID: 407747

Course Information: The Emergency Medical Dispatcher (EMD) has been recognized as an essential component of effective EMS systems. Proper and timely training, as well as a sound Medical Protocol, help EMDs deliver quality care to the public with emergency medical needs.

Participants who complete the 3-day course will be eligible for certification through the International Academy of EMD. To be EMD-certified, the applicant must also be CPR-certified through the National Safety Council, American Heart Association, American Red Cross, European Resuscitation Council, or equivalent. We recommend this training be completed before attending the EMD course.

Register Today!

Emergency Fire Dispatch v8

Date: 4/23-4/24

Class Times: 8:00 AM - 5:00 PM

Location: 1621 Woodburn Rd, Waukesha, WI 53188

Course ID: 407748

Course Information: The Emergency Fire Dispatcher (EFD), through the use of the FPDS™, brings the science of structured call processing to the fire-rescue field. Completion of this course provides students with the confidence to begin using the protocol online in the busiest of communication centers. Classes use hands-on teaching, class participation, simulated and actual calls, and feedback to prepare the students for work in a communication center.