Standards of Service Excellence

Committing to working constructively with team members, to produce excellent results

Collaborate with an open mind

Respect the ideas of others

Seek mutually beneficial solutions

Display confidence in self and colleagues

Being open to the possibilities of new concepts, processes, and procedures that have the potential to positively benefit our customers, both internal and external.

Educate internal and external customers

Be creative to solve problems

Share resources from outside our organization

Foster an environment that encourages new ideas

Providing cost effective service to those we serve, while maintaining accuracy and timeliness.

Engage in quality assurance reviews

Be mindful of time and expenses

Welcome suggestions for improvements

Conveying information in a way that meets the needs of all individuals.

Share appropriate information openly

Actively listen and share information while being clear and descriptive

Inform and encourage feedback from colleagues

Cultivating and maintaining trust and accountability through transparency, honesty and respect.

Value a diverse population

Seek opportunities to be inclusive

Show appreciation for individual experiences

Maintain professional conduct

Supporting and promoting the health and safety of all individuals.

Seek support in tough situations

Commit to safety and awareness of environment

Foster self-care and professional growth

The services we provide, and our business models are supported by the following “pillars"

Customer Service: High customer satisfaction

Quality: High standards of service excellence

Team: The best professionals serving the public in the best way

Health & Safety: Ensure the well-being of citizens

Finance: Protect taxpayer investment