Mental Health Services
The Department of Health and Human Services provides confidential, comprehensive mental health services to County residents of all ages.
Eligibility: To be eligible for ongoing services, an individual must be a resident of Waukesha County.
Program Certification: All programs are certified by the State of Wisconsin.
Fee Information: Costs are covered by a variety of sources, sometimes more than ne: Medicare, Medicaid, private insurance or HMO and patient fees.
Information and Referral: The mental health intake worker is available 8:00 a.m. - 4:30 p.m., Monday-Friday, to answer questions and to help you find the right services to meet your needs. Call (262) 548-7666.
Crisis Intervention: During regular business hours, call the mental health intake worker at (262) 548-7666. After hours dial 211 or dial (414) 455-1736 or toll free at 1-866-211-3380.
The Outpatient Clinic provides mental health and alcohol and drug abuse services to individuals of all ages. Among these services are individual, group, and family therapy, psychiatric evaluation, consultation, and medication management, emergency mental health assessment and case management. Alcohol and other drug abuse treatment include individual and group therapy, education and evaluation services, medical detoxification and other programs provided directly or through contracted agencies. More information on AODA.
The Children's Mental Health Outreach Unit of the clinic provides specialized services for children with severe emotional disabilities and their families.
Community Support Program (CSP)
The Community Support Program provides treatment, rehabilitation, outreach and support services to adult individuals with a long-term mental illness. Program goals include reducing the incidence of inpatient stays and improving the client's quality of life in the community. Each person entering the program is assigned to a case manager who develops an individualized treatment plan, provides outreach, and coordinates all support services. The case manager works with each client to understand and manage his/her illness and provides consultation and education to family members and significant others.
CSP case managers work out regular visit times with their clients. Rehabilitative and social/recreational services are provided. Crisis intervention services are available on a 24-hour basis (See Crisis Intervention under General Information).
Fee Information: Medicaid (Title 19) covers case management, medication monitoring and psychiatric costs. Private insurance, including HMOs, may cover psychiatric and medication monitoring costs. Psychiatric costs not covered by Title 19 or insurance are billed based on ability to pay.
Inpatient Services operates a 28 bed (2-14 bed units) adult psychiatric hospital for the treatment of individuals in need of hospital care in order to stabilize symptoms, adjust medication as needed, and return to the community safely. Patients and their families work with a treatment team which includes a psychiatrist, psychologist, medical consultant, nursing staff, social worker, occupational therapy staff, and an alcohol and other drugs (AODA) counselor.
Inpatient services for children are arranged through a number of community based hospitals.
Psychiatric Day Treatment
Psychiatric Day Treatment is a highly structured outpatient program that serves adult clients with a diagnosis of a major mental illness such as schizophrenia, bipolar affective disorder, or personality disorder. The goals of the program are to provide a wide range of group therapies, psychiatric services, and medication management to assist individuals in structuring their daily activities to enhance independent functioning in all areas and to minimize the likelihood of re-hospitalization. Each client is assigned a case manager who develops an individualized treatment plan with the client and the rest of the treatment team. Day Treatment contracts with a variety of agencies to provide other services such as vocational support, group home and crisis respite services to meet individual client needs.
Crisis Intervention services are available on at 24-hour basis. During regular business hours, call the mental health intake worker at (262) 548-7666. After hours dial 211 or dial (414) 455-1736 or toll free at 1-866-211-3380.
For additional information contact the Health and Human Services Department at (262) 548-7666.