The Voices Survey of Waukesha County

A local adaptation of a national study that centers the experiences of people who use substances

This confidential phone-based survey is a collaboration between Waukesha County Health & Human Services, the Waukesha County Heroin Task Force, Beyond Vision, and Marquette University to help us better understand substance use, treatment, overdose, and related health and social needs.

The goal is to design more effective and compassionate prevention and support strategies in our community and to better understand and support people who use substances.

Who can take the survey?

  • People 18 years or older, AND
  • People who have used cocaine/crack, methamphetamines, or opioids in the last year, AND
  • People who live or spend most of their time in Waukesha County, Wisconsin

How does it work?

  • Call 262-600-5312 and complete a confidential 30-minute survey with a live interviewer.
  • Have your gift card with you – you’ll read the last 4 digits at the end of the call.
  • If you qualify and complete the survey, $25 will be loaded within 24–72 hours.
  • Each person may only complete the survey one time.

Earn a $25 gift card when you complete the survey!

  • Each potential participant will receive an unloaded PEX Visa gift card. 
  • After completing the survey $25 will be added to the card within 72 hours.
  • Participants who are ineligible or do not successfully complete the phone survey will not receive the $25 payment.

Want to pick up a $25 VISA CARD in person?

Visit the WisHope Community Center at 139 W. Broadway, Waukesha, WI.
Hours: 
MON,TUE, THR - 11am to 1pm
WED, FRI - 11am to 4pm

Directions to WisHope

✔ No cash access.
You may not use your Card to get cash from an ATM, get cash back from a purchase, or by any other means, regardless of whether you have set a PIN.

✔ No card loading.
You may not load funds to the Card. The program sponsor is responsible for the card balance.

✔ Check your Card balance.
It’s important to know the Card available balance before making any transaction. You can check your balance at any time by calling 1-866-685-0898, using the PEX mobile app, or visiting dashboard.pexcard.com.

✔ 24/7 Customer service.
We’re here to help. If you have any questions or need to report a card lost or stolen, call us at 1-866-685-0898.

✔ Credit or debit?
You can choose either “Credit” or “Debit” for your purchase. Some merchants may prompt you to enter a PIN. If you do not have a PIN, tell the cashier you want to make a signature or “Credit” purchase.

✔ Select your PIN
Your Card does not have a PIN assigned. You can set a PIN by registering your Card at pexcard.com/register.

Questions about your PEX Card?
Call PEX at 1-866-685-0898.

Harm Reduction and Treatment Among People at High Risk of Overdose | Health Policy | JAMA Network Open | JAMA Network

Cardholder User Guide

 

Let's Partner!

Local organizations are invited to support this vital effort

Our goal is to design more effective and compassionate prevention and support strategies in our community.

How You Can Help:

  • Distribute informational cards and incentive cards to potential participants.
  • Encourage interested individuals to call the survey line.
  • Let us know if you’d like to display flyers or have staff assist with outreach.
  • We will provide your organization with:
    • A supply of informational cards for potential participants.
    • A script and overview to help your team understand the process.


Please email Frances Thomas (fthomas@waukeshacounty.gov) to let us know if you’d like to participate or have questions. We can coordinate delivery of materials and answer any additional questions your team may have. Thank you for your commitment to our shared community.