Something New Is Here!
Waukesha County Parks and Land Use has a new online system. This system provides a better online experience to register, reserve, and purchase your favorite offerings. You’ll notice it’s faster and easier to make reservations, register for programs and volunteer opportunities, purchase daily permits and annual memberships, and more.
Frequently Asked Questions
Why is there a new online system?
The new system offers enhanced functionality and delivers a more user-friendly online purchasing experience such as guest checkout options for daily permits and annual membership.
When is the system transition happening?
The new system is here! It is fully functional as of October 1, 2024.
Is registration for Open Hockey, Stick & Puck, and Freestyle sessions at the ice arenas impacted by the new system?
You’ll need to create an account with our new online system to register for all ice arena activities. You can create a new account as of October 1, 2024.
What happens if I had an upcoming reservation in the current system?
Your upcoming reservation remains active/valid. An account has been created for you in the new system and your reservation will be transferred.
You will receive a notification about your new account on October 1 with the steps required to finalize your account creation.
Is the process for paying my guests’ park entrances fees changing?
If you choose to pay for your guests’ park entrance fees, the process is changing. You can visit the homepage and click the button that says “Pay for My Guests.” Then, select the option – or any combination of options – that serves your needs.
What happens if I have a 2024 annual membership?
Your 2024 membership will remain active/valid through December 31, 2024; no action is needed.
When you purchase a 2025 membership, you'll have the option to create a new account. Memberships for 2025 will be available for purchase on November 29, 2024.
What happens if I have a current permit?
If you hold a permit (Baptism, Metal Detection, Scuba Diving, Trail Camera, Triathlon Swim Training, Unmanned Aircraft Use, Geocache), your current permit will remain active/valid through the expiration date listed on your permit. Please keep a copy of your current permit.
When your current permit expires, you’ll need to create a new account and apply for a permit (please note, fees may apply).
Can I register or reserve by phone?
Effective October 1, reservations and registrations will only be accepted online or in-person (except for special events). Staff is available by phone to guide you through the online system. For in-person assistance, visit the Parks and Land Use office.
Reservations for picnic sites, lodges, or beach houses less than 10 days away can only be made in person at the Parks and Land Use Office located within the Waukesha County Courthouse.
