Notice of Grievance and Discrimination Procedure

The Waukesha Victim Assistance Program is an equal opportunity service provider. As such, clients shall not be discriminated against based on race/ethnicity, color, national origin, religion/spirituality, sex, gender identity, marital status, sexual orientation, disability or age.
If you are not satisfied with the services provided, or if you wish to make a complaint, we ask that you follow these guidelines.

Grievance Procedure:

1. Try to resolve the issue with the staff person, giving specific information about your complaint. Most problems can be resolved by discussing them with staff. Let the staff person know the issue in a timely and appropriate manner, and what you would like to happen as a result.
   
   
2. If this is not possible, or if the issue is not resolved, please contact the Director of the Waukesha Victim Assistance Program. Your complaint may be made in writing, or by phone. Please describe your complaint and the steps you have taken to resolve it. You may call the Victim Assistance Program at 262-548-7071 and ask to speak to the Director. You may write to: Waukesha Victim Assistance, Director, 515 W. Moreland Boulevard, Room CG-72, Waukesha, Wisconsin 53188. You may also email your complaint to [email protected]. The Director will investigate the matter as deemed appropriate and will respond to you within two weeks. It may be necessary to request a meeting with you and it may be necessary to seek additional information from a staff person.
   
   
3. If you are not satisfied with the response you receive from the Director, you may express your concerns in a letter to the Waukesha District Attorney. You letter should be sent to: Waukesha District Attorney, 515 W. Moreland Boulevard, Room CG-72, Waukesha, Wisconsin 53188. The District Attorney will investigate your complaint, and again, it may be necessary to request a meeting with you. The District Attorney will issue a final response to you. Any decision made by the District Attorney about your complaint will be final and binding. If action is taken regarding a staff person, intern or volunteer, such action is considered internal and you will not be notified of the specifics of such action. You will be notified of any action taken that may affect you directly.

Discrimination Procedure:

If you believe you have been treated differently because of race/ethnicity, color, national origin, religion/spirituality, sex, gender identity, marital status, sexual orientation, disability or age you may file a discrimination complaint with the following agencies: