Emergency Preparedness: Training Improvement Process
Problem Statement: Phase II of the WCC training process currently takes too much time to complete due tot he inconsistent use of benchmarks, resulting in performance problems being unidentified and the performance improvement plans not being put into place in a beneficial time frame. Our goal is to improve Phase II (call-taking training on the floor) of the WCC process by re-evaluating the benchmarks for call-taking.
Results: Summer 2014 Training Group - 3 out of 4 trainees were successful in Phase II training. Winter 2015 Training Group - 2 out of 4 trainees were successful in Phase II training.
