Problem Statement: Mail is handled by many staff differently. Mail is also waiting in a 'to be processed' bin, causing unnecessary delays.
Results: Based on the time study and flowchart we were able to identify and eliminate the non-value added time.
The Waukesha County Continuous Improvement Program is broad in nature and encompasses many types of improvements throughout the county. Our LEAN training offers tools for all continuous improvement efforts. LEAN Government is a term that is recognized throughout the country, and therefore is often associated with improvement projects.