Waukesha County



ATTENTION: To better meet customer demand, walk-in services hours on Tuesdays will be 10:30 AM - 6:30 PM starting March 1, 2018. For more information, click HERE (en español).

Public Health Services

Contact Us

Dept. of Health and Human Services
Address: 514 Riverview Avenue
Waukesha WI, 53188
Phone: (262) 896-8430
Fax: (262) 970-6670
TollFree: 1-800-540-3620
Email: hhs@waukeshacounty.gov

The Nurse Call Center is available by phone:
Mon., Wed., Thurs., & Fri. (8 AM – 4:30 PM)
Extended hours on Tuesdays (8 AM – 6:30 PM)
Walk-in services are available:
Mon., Wed., Thurs., & Fri. (8 AM – 4:15 PM)
Tuesdays (10:30 AM – 6:30 PM)
If you are experiencing a medical emergency, please contact a medical professional or call 911.

The Public Health Division will be closed to the public for 2018 holiday observances on the following dates:

  • NEW YEAR'S EVE and NEW YEAR'S DAY will be observed Monday, January 1, 2018, and Tuesday, January 2, 2018
  • MEMORIAL DAY will be observed Monday, May 28, 2018
  • INDEPENDENCE DAY will be observed Wednesday, July 4, 2018
  • LABOR DAY will be observed Monday, September 3, 2018
  • THANKSGIVING DAY and THE DAY AFTER THANKSGIVING will be observed Thursday, November 22, 2018, and Friday, November 23, 2018
  • CHRISTMAS EVE and CHRISTMAS DAY will be observed Monday, December 24, 2018, and Tuesday, December 25, 2018
  • NEW YEAR'S EVE and NEW YEAR'S DAY (2018-2019) will be observed Monday, December 31, 2018 and Tuesday, January 1, 2019


Community Health Improvement Plan and Process (CHIPP)

A Community Health Improvement Plan and Process (CHIPP) is a comprehensive approach to assessing community health and developing and implementing action plans to improve community health. In a CHIPP, "health" is defined broadly and includes physical health, mental health, environmental health and other areas that contribute to overall well-being.

A CHIPP engages key community members to systematically collect and analyze qualitative and quantitative health-related data from a variety of sources.  The findings then inform community decision-making, the prioritization of health problems, and the development and implementation of action-oriented community health improvement plans. In Wisconsin, the CHIPP process generally spans a five year period to give enough time to observe community health improvements.  Click here to see the 2010-2015 CHIPP report

The Waukesha County CHIPP Steering Committee, representing key sectors of the community, to include healthcare, government, nonprofits, business, education, faith-based organizations and consumers, provides essential leadership over the course of the five year process.


CHIPP Vision

Vision for a healthy Waukesha County is:

Strong families, connected communities, healthy environments and accessible services that promote overall safety, well-being and quality of life.

CHIPP Timeline


  • Years 2016-2017: The CHIPP planning phase includes conducting 4 nationally recognized health assessments, and utilizing that data to identify the key health priorities affecting Waukesha County. Partner and community input is solicited on the relative importance of those priorities;
  • Years 2017-2020: The CHIPP implementation phase includes developing action teams for each of the selected health priorities, identifying action-oriented improvement plans, and implementing those plans.

CHIPP Identified Health Priorities

A summary of the identified issues, along with some key data on each issue, is attached HERE

Please provide feedback on the potential health priority issues for Waukesha County’s 2016-2020 CHIPP.