Waukesha County



HHS Business Units


Contact Us

514 Riverview Avenue,
Waukesha WI, 53188
(262) 548-7212
Se Habla Español
Toll Free: 1-866-211-3380
(262) 548-7379
Hours of Operation:
     Monday through Friday
     8:00am to 4:30pm 

Bus service is available through Waukesha Metro transit.
For information outside of regular business hours please call IMPACT 2-1-1 by dialing: 211, or (262) 547-3388 or toll free 1-866-211-3380
How to Request your Medical/Client Records 

An authorization form is required when:

  • You are requesting copies of Medical/Client Records
  • You want copies of records to be sent to another health care provider for treatment purposes
  • You need your health/client information to go to third parties


  • Please note that a reasonable fee is generally charged for record copies.


1. Print and fill out the appropriate ROI Authorization Form:

2. Sign the form.
3. Mail or Fax the form to:

For all Human Services and Outpatient Mental Health/AODA Records:
Human Services Center
514 Riverview Avenue
Waukesha, Wisconsin 53188
(262) 548-7212
Fax: (262) 548-7274

For Mental Health Inpatient, Day Treatment or Community Support Records:
Mental Health Center
1501 Airport Road
Waukesha, Wisconsin 53188
(262) 548-7950
Fax: (262) 896-8046

For Public Health Records:
Public Health Center
514 Riverview Avenue
Waukesha, Wisconsin 53188
(262) 548-7212 
Fax: (262) 548-7274

Pick Up
A photo ID will be required if you pick up your own records. If you name someone else to pick up you records, please make him or her aware they will need to show their own photo ID.

Read our Notice of Privacy Practices Regarding Health Information (Revised 9/13/2013)