Waukesha County

Due to COVID-19, Waukesha County's in-person services may be limited or altered. Click here for hours and updates




ADRC Programs

 More Information
 Contact Us

Bus service is available to the ADRC through Waukesha Metro transit.

Address: 514 Riverview Avenue,
Waukesha WI, 53188
Phone: 262-548-7848
Toll 1-866-677-ADRC
Free: 1-866-677-2372
Fax 262-896-8273
Email: adrc@waukeshacounty.gov

For information outside of regular business hours please call IMPACT 2-1-1 by dialing: 211 or toll free 1-866-211-3380.

Welcome to Medicare Classes

The ADRC of Waukesha County hosts  ‘Welcome to Medicare’ classes the second Wednesday of each month from 1:00pm-2:30pm or from 5:30pm-7:00pm. Register HERE.

VIRTUAL WELCOME TO MEDICARE CLASS  |  September 9th  |  1:00pm and 5:30pm  |  Find out more HERE.

Please Note: During the COVID-19 pandemic we are offering virtual Welcome to Medicare classes (see above). We aslo recommend the following video resources listed below for individuals who will soon be (or who are) new to Medicare. You can also reach out to our Benefit Specialists to ask further Medicare related questions at 262-548-7848.  

'Welcome to Medicare' Online Video Series

Medicare and You Overview

PowerPoint for Videos

Part 1: Enrollment In Medicare

Part 2: Medicare Basics

Part 3: Your Coverage Choices; Original Medicare, Medigap Insurance

Part 4: Medicare Advantage Plans (Part C); Other Types of Coverage

Part 5: Medicare Part D; SeniorCare; Annual Open Enrollment Period

Part 6: Help for People with Limited Income; Protect Yourself and Prevent Fraud; Review and Resources


What is an Elder Benefit Specialist?
An Elder Benefit Specialist (EBS) is a Medicare SHIP (State Health Insurance Assistance Program) Counselor and an advocate for person’s age 60 years or older who may be having problems with their private or government benefits. The benefit specialist helps older adults determine the benefits they are entitled to and how to apply for them. An attorney is available to provide supervision and support to the Elder Benefit Specialist.

An Elder Benefit Specialist can help you with the following:

Benefit Programs:
Medicaid Purchase Plan (MAPP)
Medicaid (Title 19)
BadgerCare for under 65 years of age
SeniorCare (State Pharmaceutical Assistance Program)

MedicareSavings Programs/Medicare Premium Assistance (QMB, SLMB, SLMB+)
Medigap/Supplemental Insurance Policies
Medicare Appeals

Popular Resources:
Energy Assistance (WHEAP)
Social Security (such as Extra Help with prescriptions, Retirement, Disability)
Phone Discount (Safelink)
Financial Problems, Budgeting
Housing (subsidized, landlord/tenant issues)
Homestead Tax Credit
Identity Theft
Affordable Care Act (ACA) Marketplace plans

The Elder Rights Project