Waukesha County

Waukesha County

Collection Division

Manager: Andrew Thelke

Phone: 262-548-7876
Fax: 262-548-7856

Hours of Operation: 8:00 a.m. – 4:30 p.m. Monday thru Friday. In addition, staff also work 1-2 nights per week until 8:00 p.m. Staff is available by phone or in person during those hours.

Waukesha County Administration Center
515 W. Moreland Blvd. RM AC348
Waukesha, WI 53188

Mission Statement 


The mission of the Waukesha County Collection Division is to coordinate and integrate an Internal Service fund operation as a provider of financially responsible centralized collection services to its users.

Who We Are


The Collection Division is responsible for administering, coordinating and directing efficient – cost effective collection of accounts referred to it for collection.  The Collection Division serves as a channel of accountability for State-wide delinquent account collection activity.

The Waukesha County Collection Division is a first party collector which extends its services to governmental units under Wisconsin State Statute 66.0301 and therefore specializes in government dispute resolution.

Waukesha County is located in southeastern Wisconsin, directly west of Milwaukee County and 100 miles northwest of Chicago.  The County was incorporated in 1846 under the General Laws of the State of Wisconsin.  The County has the second highest equalized property tax base, and median household income and per capita income, and is the third most populous county in the State.  The County covers an area of 576 square miles and consists of 7 cities, 18 villages and 12 towns.


Providing specialized quality services in
Government Debt Collection since 1994.

Our Services and Experience

Our compensation is completely performance based. Under no circumstances will there be a charge if there is not a collection.

The Collection Division has over 20 years of experience with staff having over 100 years of combined collection experience covering all types of government, commercial and consumer collections.

Collection service activities provided to Clients includes, but is not limited to: collection letters, phone calls, payment resolution and processing, skip-tracing, interest and penalty calculation, wage and income assignments, asset searches, tax intercept, probate and bankruptcy filing, electronic referral submission and a user-friendly Client-view program where Clients can access their accounts on-line, report payments and/or adjustments and retrieve various collection reports.

Why partner with the Waukesha County Collection Division?


While it is not the desire of the County to be in direct competition with private industry, there are a number of cases in which economies of scale can be achieved.  In some situations, the same individual or business entity can owe multiple municipalities and/or counties.

There are over 180,000 records in the Waukesha County Collection Division database; and on average, 20-40% of all new referrals can be linked to existing accounts being worked by the Collection Division. When evaluating an agencies performance, the bottom line to consider is the Net Recover Percentage which is calculated as:

The Amount Recovered Less Cost of Collection/Amount Placed for Collection = Net Return to Client
 
The Waukesha County Collection Division services over 60 government agencies with emphasis on delinquent fines and forfeitures, personal property taxes, utilities, damaged property, school fees, ambulance and fire rescue, Health & Human Services, fees associated with Family, Juvenile, Probate and Criminal Traffic Court, Sheriff's Department, including Huber Board and inmate medical fees.